Netflix isn’t working | Netflix Error Codes
If Netflix isn’t working, there are a few possible causes, including:
A network connection issue
An issue with your device
An issue with your Netflix app or account
To get back to watching:
If you see an error code or message on your screen, enter the code into the search bar below to get troubleshooting steps.
If you don’t see an error code or message, describe the problem in the search bar. Example issues include seeing a black screen, or being unable to sign in.
If you still can’t watch, see if Netflix has a service outage.
Netflix says ‘Netflix has encountered an error.’
If you see one of the following errors:
Netflix has encountered an error. Attempting to determine problem.
Netflix has encountered an error. Retrying in [X] seconds.
It usually means that there’s a network connectivity issue that is preventing your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
Amazon Fire TV/Stick
Make sure your network allows streaming
Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you’re using a public network, check to make sure Netflix is allowed.
If you’re using a cellular data network or a satellite internet connection, try a different network if you can.
PlayStation 3
PlayStation 4
Smart TV
Make sure you’re connected to the internet
Test your internet connection by doing one of these steps:
Run a network connection test from your device settings.
Try a different app that uses internet on your device.
If the connection test fails or you can’t open another app, then your device isn’t connected to the internet. Ask your device manufacturer for help getting it connected.
If the connection test works, or you can open another app, continue to the steps below.
Check your connection speed
To check your connection speed through the Netflix app, follow the steps below.
Note:
If you’re using a mobile device or computer, visit to test your speed.
Begin from the Netflix Home screen.
Navigate left to open the menu, then select Settings.
If you don’t see a menu when you navigate left, navigate up and select Settings or the Settings icon. If you still don’t see the icon, your device doesn’t have this feature.
Select Get Help.
Select Check your Network.
The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.
Once the test is complete, make sure that your speed meets Netflix internet speed recommendations.
Restart your home network
Turn off or unplug your smart TV.
Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your smart TV back on and try Netflix again.
Restore your default connection settings
If you use custom settings on your device, restore your internet provider’s default settings and try Netflix again.
If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.
If you use a custom DNS setting on your device, reset it to acquire DNS automatically.
If you need help changing the connection settings, contact the device manufacturer.
Try a different internet connection
If possible, connect your device to a different network, then try Netflix again. Some examples:
A different Wi-Fi network
A network at someone else’s house
A mobile hotspot
If you can stream using a different internet connection, the problem might be with your home network setup. Check with whoever set up your home network to fix any potential issues.
If you’re trying to stream on a work or school network, or public Wi-Fi, check with the network’s administrator to make sure it supports streaming services such as Netflix. If it doesn’t, you won’t be able to stream Netflix
TV shows or movies.
Netflix freezes, stops responding, or gets stuck loading, but device isn’t …
If Netflix freezes or gets stuck loading, but the rest of your device is working, it usually means there’s information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below.
If your device isn’t working at all, see these troubleshooting steps.
Blu-ray players
Blu-ray player
When does Netflix freeze or become unresponsive?
When you open the app
Sign out of Netflix
Pull up the deactivation screen by entering the following sequence using the arrow keys on your device’s remote:Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Sign out, Start Over or signed out, sign back in and try Netflix again.
Restart your device
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you can’t access the power button or your device doesn’t have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Contact the manufacturer
Your device is having a hardware or software problem that only the manufacturer can solve.
Contact the device manufacturer and ask for help:
Updating to the latest firmware for the device.
Performing a factory reset.
If the manufacturer can’t help, try watching Netflix on a different device.
When you try to play a TV show or movie
Computers
Mac
Restart your computer
Shut your computer down completely and restart it.
Windows
Sign in to Netflix
Select Sign In from the top right corner of the screen.
After signing in, try Netflix again.
Clear the Netflix cookie from your web browser
Go to This will sign you out of your account.
Select Sign In and enter your Netflix email and password.
Restart your home network
Turn off your both your modem and router and wait 30 in your modem and wait until no new indicator lights are blinking in your router and wait until no new indicator lights are blinking on your device and try Netflix again.
Game consoles
PlayStation 3
Make sure your network allows streaming
Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you’re using a public network, check to make sure Netflix is allowed.
If you’re using a cellular data network or a satellite internet connection, try a different network if you can.
Check the date and time settings
If the date and time on your device are significantly different from the current date and time, you will have a problem playing your TV show or movie.
For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.
From the main menu, navigate to Settings.
If you’re not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return
to the home screen.
Select Date and Time Settings.
Select Date and Time.
Select Set via Internet.
Press the O button to return to the Date and Time screen.
Select Set Automatically.
Select On.
Restart your PlayStation
Unplug your PlayStation 3 from power for at least 1 minute.
While your PlayStation 3 is unplugged, press the power button on the console to discharge it.
Plug your PlayStation 3 back in.
Turn your PlayStation 3 on with the power button.
Refresh your Netflix sign-in information
For Japanese PlayStations, use O instead of X to confirm selections.
Begin from the PS3 home screen.
If you’re not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.
Navigate to the TV/Video Services section and highlight Netflix.
Press X.
Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?
Select Yes.
Enter your email address and password and try Netflix again.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
PlayStation 4
If the date and time on your device are significantly different from the current date and time, your video won’t play correctly. To set the time:
If you’re not on the main menu, hold the PS button in the middle of the controller. Select Quit, then select Yes to return to
the home screen.
Select Set Using Internet.
Select Set Automatically, if the box isn’t already checked.
Select Set Now.
Unplug your PlayStation 4 from power for at least 1 minute.
Plug your PlayStation 4 back in.
Turn your PlayStation 4 on with the power button.
Uninstall and reinstall the Netflix app
Begin from the PS4 home screen.
If you’re not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.
Navigate to the TV & Video section and highlight Netflix.
Press the Options button on the controller.
Select Delete.
Select OK.
Note:
Deleting the Netflix app will not remove the Netflix icon from your PS4 home screen.
Select the Netflix icon. The PlayStation store will launch.
Select the Download icon.
Once Netflix has finished downloading, select Start.
Sign in to your Netflix account and attempt to stream again.
You may be prompted to sign in to your PlayStation Network (PSN) account first.
What to do next
If you complete the steps above but still can’t connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.
PlayStation 5
Xbox 360
Uninstall Netflix
From the Xbox 360 Dashboard, navigate to Apps and select My Apps.
Highlight the Netflix app.
Press the X button for app details.
Press Yes to confirm.
Reinstall Netflix
From the Xbox 360 Dashboard, navigate to Apps.
Select Netflix to begin downloading the app.
Once the download is complete, sign back in and try Netflix again.
Test your internet connection
From the Xbox 360 main menu, select Settings.
Select System Settings.
Select Network Settings.
Select Wired Network or Wireless Network depending on your connection method.
Select Test Xbox LIVE Connection.
Select Continue.
If your connection test is successful, continue troubleshooting below.
If your connection test fails, see Microsoft’s Xbox support site for more help
Confirm your Xbox’s DNS settings
Press the Guide button on your controller.
Go to Settings and select System Settings.
Choose your network and select Configure Network.
Select DNS Settings and choose Automatic.
Turn your Xbox off and back on.
If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.
Clear the system cache
Select Settings.
Select Storage.
Highlight Memory Unit, Hard Drive, or USB Storage, then press Y on your controller.
Select Clear System Cache.
If you do not see Clear System Cache, check a different storage device.
When prompted to confirm storage device maintenance, select Yes.
Once you’ve successfully cleared the system cache, try Netflix again.
Xbox One
Uninstall the Netflix app:
Begin from the Xbox Dashboard.
Select My Games & Apps.
You may need to scroll down to see this option.
Select Apps from the options on the left.
Highlight the Netflix app and press the Menu button on the controller.
Select Manage App.
Select Uninstall All.
Select Uninstall All again to confirm.
Reinstall the Netflix app:
Begin from the Home screen on your Xbox One.
Scroll right to access the Store.
In the Apps section, select Netflix.
If you do not see Netflix, select Search all apps to search for Netflix.
Select Install.
Once the app has finished downloading, select Launch to sign in and try Netflix again.
Mobile phones and tablets
Android
When you launch the app
Turn your device off, then back on
Turn off your Android phone or tablet by holding down the power button.
Confirm that you want to turn off your Android.
To turn your Android back on, press the power button again.
Try a different internet connection
If possible, connect your phone or tablet to a different network. For example:
Try to connect to a different Wi-Fi network in range of your device.
Try to connect at someone else’s house.
If you’re able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it’s configured properly.
When you try to sign in
Improve your Wi-Fi signal
If you’re connecting over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to improve signal strength. Reception is best if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router.
Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that’s behind or under furniture.
iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don’t appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.
Reset the Netflix app
Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.
Resetting the app will delete any titles you have downloaded to the device.
From the Home screen, select Settings.
Swipe down until you find the Netflix app.
Select Netflix.
Slide the Reset switch to the On position.
If you dont see the Reset switch, continue troubleshooting below.
Press the Home button to return to the Home screen.
Press the Home button twice and swipe right until you find the Netflix app.
Swipe up on the Netflix app to close your session.
Press the Home button twice to return to the Home screen.
Reinstall the Netflix app
Deleting the Netflix app will also delete any TV shows or movies you have downloaded. You may need your Apple ID and password to reinstall the app.
From your device’s home screen, tap and hold the Netflix app until it shakes.
In the top left corner of the Netflix icon, tap the X, then tap Delete. Once deleted, press the Done or Home button to stop the shaking.
Open the App Store and search for “Netflix. ”
Select the free Netflix app from Netflix, Inc.
To install the app, tap the cloud icon.
If you can’t download the Netflix app from the App Store, visit Can’t find the Netflix app in app stores.
Once installed, try Netflix again.
Change or turn off restrictions on your iOS device
iOS 11. 0 or earlier
Go to Settings.
Select General.
Select Restrictions.
You will be prompted for the passcode that was created when restrictions were turned on.
To change restrictions:
Under Allowed Content, select Websites.
Specific Websites Only or Limit Adult Content should be selected.
Scroll to the bottom of the list and select Add A Website.
Enter along with any title (i. e, “Netflix App”).
Select Done on the keyboard.
To turn off restrictions:
Select Disable Restrictions.
Enter your passcode again.
iOS 12. 0 or later
If Screen Time settings were set up for a child’s device, you’ll be prompted to enter your Screen Time passcode before changing these settings.
Select Screen Time.
Select Content & Privacy Restrictions.
Select iTunes & App Store Purchases.
Select Installing Apps.
Select Allow.
If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple’s support article about Understanding Restrictions.
For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device.
Turn your device back on and try Netflix again.
Try a different network
If possible, connect your iPhone, iPad, or iPod touch to a different network.
To choose a different wireless network:
Press the Home button on your device.
Select Wi-Fi.
Select a different network and connect to it.
If you can’t use a different internet connection, contact your internet service provider for help.
Once you are connected, try Netflix again.
If using a different network didn’t solve the problem, continue to the next set of troubleshooting steps.
If using a different network solved the problem, but the new connection isn’t your preferred network, contact your internet service provider for help.
All other mobile phones and tablets
Set-top boxes and streaming media players
Amazon Fire TV/Stick
Turn the device back on with the Fire TV remote.
Restore your default connection settings
If you use custom settings on your device, restore your internet provider’s default settings and try Netflix again.
If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.
If you use a custom DNS setting on your device, reset it to acquire DNS automatically.
If you need help changing the connection settings, contact the device manufacturer.
While browsing the app
On your Amazon Fire TV remote, press the Home button.
Select My Fire TV.
If you don’t see My Fire TV, select System or Device.
Select Restart.
Apple TV 4 or Apple TV 4K
Restart your Apple TV
Unplug your Apple TV and the TV it’s connected to from power for at least 2 minutes.
Plug both devices back in.
Turn both devices back on.
Delete Netflix
From the Apple TV home screen, highlight the Netflix app.
Press and hold the center of your remote’s touch surface or clickpad until the Netflix icon starts to shake.
Press the Play/Pause button to delete the app.
Select Delete again to confirm.
From the Apple TV home screen, open the App Store.
Search for Netflix to find the app, then select Install.
When you try to select a profile
Force close the Netflix app
Double tap the Home button on your remote.
Swipe right or left so Netflix is in focus.
Swipe up to force quit the Netflix app.
Press and hold the Menu button on the Apple TV remote until you are taken to the home screen.
Select System.
Wait for the Apple TV to finish restarting, then try Netflix again.
Chromecast
Reset the settings on your Chromecast
Hold the button on the Chromecast for 25 seconds, or until the indicator light begins flashing.
Resetting your Chromecast will erase any settings previously saved on the device. Follow Google’s steps to reconfigure your Chromecast.
Once you have reset the device, reconnect it to your Netflix account.
Roku
Restart your Roku
Unplug your Roku from power for at least 10 seconds.
Plug your Roku back in.
Turn your Roku on by pressing any button on the Roku remote.
Wait 1 full minute.
Deactivate and reactivate the Netflix app
Roku 1
Press the Home button on your Roku remote to navigate to the Roku home screen.
Select Netflix Settings.
Select Deactivate this player from my Netflix account.
Select Yes. The device is now deactivated.
Select Netflix from the home screen and follow the prompts to reactivate the app.
Sign in to your account and try Netflix again.
All other Roku models
Highlight the Netflix app and press the star key on the remote.
Select Remove channel.
Select Remove channel again to confirm.
From the home screen, select Streaming Channels.
Select Movies & TV.
Select Add Channel.
Select Go to channel.
Turn off or unplug your streaming media player.
Turn your streaming media player back on and try Netflix again.
Connect your streaming media player directly to your modem
Turn off your streaming media player.
Plug your streaming media player directly into your modem using an Ethernet cable.
Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
Turn on your streaming media player and try Netflix again.
If this step works:
If you bypass your router and successfully connect to Netflix directly through your modem, it’s likely that the router is the source of the problem.
You may want to contact whoever set up your home network for help resetting or reconfiguring your router.
If this step doesn’t work:
If you’re connected directly to your modem but still can’t stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.
If you couldn’t complete this step:
If you can’t connect your device directly to your modem, continue troubleshooting below.
All other set-top boxes and streaming media players
Smart TVs
Samsung Smart TV
Unplug your TV
Unplug your TV from power for at least two minutes.
Please note that powering off the TV with your remote or the TV’s power button will not resolve the issue.
Plug your TV back in and try Netflix again.
Contact Samsung
Your device is experiencing a hardware or software problem that only Samsung can solve.
Please contact Samsung and ask for the following:
Help resetting the Smart Hub.
Help upgrading to the latest firmware for the device.
Help performing a factory reset.
If these steps don’t help, Samsung may have other suggestions. Or, try watching Netflix on a different device.
Restart your smart TV
Unplug your TV from power for at least 1 minute.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you can’t access the power button or your TV doesn’t have one, leave the TV unplugged for at least 3 minutes.
Plug your TV back in.
Turn your TV on.
Sony Android TV
Update the Netflix app
From the Home menu, select Apps.
Open the Google Play Store app.
Scroll down to My Apps.
Select Netflix from the top row, then select Update.
If you do not see Netflix in the top row, no update is available.
If you’re unable to locate the Google Play Store app, you may not have an Android TV. Use the steps found in this article under All other Smart TVs instead.
If no update was available or if you are still experiencing this problem after updating, continue troubleshooting below.
All other Smart TVs
All other devices
Frequently Asked Questions about -111 netflix error
Why am I getting an error code on Netflix?
It usually means that there’s a network connectivity issue that is preventing your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
Why my Netflix is not working?
Restart your home network Unplug both your modem and router and wait 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. Plug in your router and wait until no new indicator lights are blinking on. Turn on your device and try Netflix again.
Why does my Netflix keep saying error try again later?
Please try again later. ‘ It usually means a network connection problem is stopping your device from reaching Netflix. …