How To Get a Coinbase Refund Hassle-Free [98% Success]
Coinbase is a platform designed for digital currency exchange. It offers the opportunity to exchange numerous cryptocurrencies, such as Bitcoin, Ethereum, Tezos, Litecoin, etc.
The platform was founded in 2012, and it has a revenue of one billion dollars.
If you find the company’s refund policy complicated and you’re not sure how to get your money back, you’ll find this guide to requesting a Coinbase refund useful.
Important Aspects of the Coinbase Refund Policy
Canceling a transaction on Coinbase isn’t possible. If you’d like to get your money back, you will have to contact the merchant directly regarding your refund. Merchants are also responsible for refunds in case you don’t receive the ordered product.
Coinbase will issue a refund only in two situations when their error caused:
An unauthorized transaction from your account
An incorrect transaction from your account
It’s important to notify Coinbase about this mistake as soon as possible so that they can look into it and issue a refund to your E-Money Wallet.
You need to make sure to send the cryptocurrency supported by Coinbase, or your funds will be lost and non-recoverable.
Ways To Request a Coinbase Refund
You can request a refund either from Coinbase or the merchant in question—depending on the reason behind your request—and these are the options you have:
Can You Request a Refund Via
Request Your Coinbase Refund via Email
If you notice an unauthorized transaction, you can describe your concern to Coinbase via email by answering some questions in the contact form on their website.
Once you select Coinbase as your product and choose your country of residence, do the following:
Select Account Compromised or Unauthorized Accounts in the topic field
Choose My account is compromised or has been hacked in the issue field
Select I sent funds to a third party in the What can we help you with field
Answer the rest of the questions
Request Your Coinbase Refund Over the Phone
You can contact Coinbase customer support over the phone if you think that your account has been compromised and if you want to request a refund for the unauthorized or incorrect transaction.
To get in touch with the company’s customer care reps, dial:
+1 888 908-7930 (U. S. /International)
0808 168 4635 (UK)
1800 200 355 (Ireland)
Tired of wasting time waiting for a rep to pick up the phone? Take advantage of DoNotPay’s handy feature and have us contact the customer support of Coinbase, Amazon, Zara, Sprint, or any other company.
We will hold the line and notify you when someone is available so that you can take over the conversation and describe your issue.
Request Your Coinbase Refund Online
Find the merchant’s contact info—preferably the email they used for their Coinbase registration—and discuss your refund request. The merchant will ask you to provide a Coinbase address to which they can send the refund.
Here’s what you should do to generate a QR code or Coinbase refund address:
Log in to your Coinbase account
Click on Receive in the top right corner
Select the currency
Click on Copy address and send it to the merchant
Access the Coinbase app
Tap on Global action at the bottom navigational panel
Click on Receive
Choose the currency
Tap Copy address and send it to the merchant
DoNotPay Offers a More Convenient Option To Get a Coinbase Refund
Requesting a refund from Coinbase and the merchants can be complicated and time-consuming. DoNotPay is the simplest solution to your problem. The entire process will take a few clicks and less than two minutes of your time.
DoNotPay will also take other measures to maximize your chances of winning. We will contact the merchant, collect evidence, and send a letter with all the necessary Visa or Mastercard codes to your bank—as requested by the Fair Credit Billing Act.
To request your Coinbase refund efficiently, follow these steps:
Log in to your DoNotPay account from your web browser
Click on the Chargeback Instantly section
Respond to all of the questions
Verify your signature and click on Submit
Your request will be sent to your bank immediately.
With us, you can request a refund from other companies as well, including:
Good Old Games
How Long Will I Have To Wait To Receive My Coinbase Refund?
If you requested a refund for an unauthorized or incorrect transaction caused by a Coinbase, you should get your funds back the next business day after informing them about the error.
If you requested a refund from the merchant, the waiting period will depend on them.
How To Return a Transaction on Coinbase
Merchants who want to issue a refund shouldn’t send funds to the original input address (Coinbase wallet) because those funds will be sent to Coinbase and not the customer.
To issue a refund correctly, you’ll have to obtain a new address from the sender in question, and these are the options you have to do it:
Send a refund to the customer’s Coinbase email address. Coinbase will match the email to the customer’s account
Ask the customer to generate and provide their new address
The customer can provide an address from the Coinbase addresses page while being logged in to their account
When you get the valid Coinbase address, you can send back the funds by following these steps:
Log in to your account
Click on Send
Choose the currency in the Pay with section
Type in the amount
Type in the customer’s address or their Coinbase email
Click on Continue
Click on either Send on Coinbase or Send on the blockchain
Follow other instructions
Tap on the two arrows icon at the bottom
Choose the asset
Enter the customer’s address or email
Some Issues You Can Expect When Requesting a Coinbase Refund
While you’ll be eligible for a refund from Coinbase in case the company’s error caused unauthorized transactions from your account, you won’t receive a refund if you shared your account info with a third party.
Coinbase might lock your E-Money Wallet temporarily. The wallet will stay locked until you settle the dispute, and Coinbase checks whether or not the unauthorized transaction was the product of your or their mistake.
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Want your issue solved now?
Troubleshooting and Tips | Wallet Help
Wallet Account Recovery
If you no longer have access to your Coinbase Wallet PIN
Sign out of your Coinbase Wallet account through your settings
Reopen your Wallet app and select I already have a wallet
Choose Restore from Google Drive or Restore with recovery phrase
Follow the remaining onscreen instructions
If you’re unable to sign out of the account, we recommend uninstalling and reinstalling the Coinbase Wallet app.
For biometric verification issues
If you recently changed the fingerprint(s) used for your device’s biometric verification, your updated credentials may no longer work with your account. Please follow the above steps to reimport your wallet.
If you need to recover access to your account:
Open your Wallet app
Select I already have a Wallet, then Restore with recovery phrase
We strongly recommend using extra caution with unexpected airdropped tokens that you’re not familiar with. Some airdropped tokens such as Kick and Minerium are frozen by their smart contract and have complex instructions for trading funds.
For additional support with airdropped tokens, you will need to contact the token/asset issuer directly.
If you’re having issues viewing your updated balance after a recent transaction in Coinbase Wallet, try logging in and out of Coinbase Wallet to resolve the issue.
For customers | Commerce Help
What is Coinbase Commerce for Customers?
Coinbase Commerce is a platform that helps merchants anywhere in the world accept cryptocurrency payments in a fully decentralized way.
How it works
When you want to pay a merchant, we’ll display instructions on how to send funds directly to this merchant, and monitor the blockchain for your transaction
After a valid payment is detected, we’ll notify the merchant so they can take any necessary actions on their end
All payments facilitated by Coinbase Commerce are fully decentralized and peer-to-peer. This means that the cryptocurrency goes directly from your crypto wallet to a wallet that is only accessible by the merchant. Only the merchant has access to these funds.
How do I go about getting a refund?
If you would like a refund, please contact the merchant directly.
All transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant. This means that once a payment is sent, there is no way for Coinbase to reverse the transaction or reclaim funds on your behalf. As a result, we’re unable to resolve any payment disputes as transactions on the blockchain are irreversible.
I haven’t received the item I purchased
Please reach out to the merchant directly for an update on your order status.
All transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant. As a result we are unable to resolve any payment disputes as the transactions are secured by the blockchain and are irreversible.
How can I track my order or get a receipt?
To help with tracking payments and status updates, Coinbase generates an 8-character alphanumeric order code for each charge. There are two locations where this code can be found:
On You can view this while making a payment
On the receipt after a payment has been successfully processed
To view your receipt, please visit, where:CODE is replaced with your 8 character order code.
What happens if I pay with a different currency than the one I select during checkout?
If a customer sends a cryptocurrency to an address associated with another cryptocurrency during checkout (BSV sent to a BCH address, SAI sent to a DAI address, etc. ), our system won’t detect the payment and the merchant won’t be able to access those funds.
Why does my receipt say that I overpaid or underpaid an order?
An overpayment or underpayment indicates that we have detected an amount greater or lesser than what we expected—the most common reason for this is your crypto wallet used a significantly different exchange rate than Coinbase Commerce.
Please reach out directly to the merchant to resolve this issue—the merchant may ask you to top up the missing amount in the case of an underpayment, refund you the excess amount in the case of an overpayment, or refund you completely and ask you to complete the checkout again. We recommend you include your receipt code to help the merchant track down your charge.
Why does my receipt say that I have made multiple payments?
Coinbase Commerce expects to see a single blockchain transaction for each order.
Please reach out directly to the merchant to resolve this issue—if the total payment amount is correct, the merchant is able to manually resolve this from their dashboard. We recommend you include your receipt code to help the merchant track down your charge.
Why does my receipt say that I have made a delayed payment?
Coinbase Commerce monitors payments to the blockchain address for 60 minutes. If we detect a payment outside of this window, it is marked as delayed.
Why is my invoice voided?
If you tried to make a payment and received a voided invoice message, then the merchant cancelled the payment request. If you still need to make a payment, the merchant will need to create a new invoice.
Please reach out directly to the merchant to resolve this issue.
I made a payment and then my invoice was voided
In the rare event that you make a payment at the same time a merchant voids your invoice, your payment will still successfully reach the destination address and be marked as delayed. In this scenario, the merchant is able to mark your payment as resolved and complete the transaction or issue a refund of your payment.
Please contact the merchant directly to resolve this issue. The merchant is responsible for ensuring funds are returned to the correct destination address.
Why did I receive a “no payment detected” message?
Coinbase Commerce monitors payments to the blockchain address for 60 minutes. You will receive this warning when the payment window has closed. A payment made outside of this window will be marked as delayed. If you haven’t yet made a payment, you can select retry to refresh the exchange rates and make the payment.
If you did make a payment and received this message, please contact the merchant directly to resolve this issue.
Frequently Asked Questions about coinbase refund
How do I recover my money from Coinbase?
Wallet Account RecoverySign out of your Coinbase Wallet account through your settings.Reopen your Wallet app and select I already have a wallet.Choose Restore from Google Drive or Restore with recovery phrase.Follow the remaining onscreen instructions.
Can Coinbase reverse transactions?
This means that once a payment is sent, there is no way for Coinbase to reverse the transaction or reclaim funds on your behalf. As a result we are unable to resolve any payment disputes as the transactions are secured by the blockchain and are irreversible.
How do I cancel my Coinbase transaction?
Due to the nature of digital currency protocols, transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks.