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Account Permanently Suspended for Nothing – The eBay …
Account Permanently Suspended for Nothing
Well, after trying to start becoming a common seller on ebay, it did not last long. I had started my account and put up like 8 or so listings, and days later received an email saying I was permanently banned. As I was reading the email to see why, all it said was “we saw activity that could be a risk”. What had I done? Nothing! I had followed all guidelines but now I’m permanently banned, and after contacting them, they said I had no permission to know why. Then I tried making a new account which was also banned without specifics as to why. Now I’m unable to ever sell on ebay because I did nothing wrong. Any way to fix/work around this?
account suspendedebayJanuarynew userSeller
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Not sure. This is the first time I’ve ever made an ebay account, that’s why I was so surprised by the suspension
72 REPLIES 72
they have got something on you.. no way they gonna do that unless they did. better think back and remember what you cant seem to remember now.
@bracoo_7944 My understanding is a permanent ban is for life. What exactly were you trying to sell? Obviously with out more info few here could guess what the problem was. Do you share WiFi with anyone? Were you sharing an account on a computer?
Opening a new account after your suspended is very serious matter. That alone can get you banned for life. What kind of items did you list? That may hold a clue.
I suspect there is a rash of new users being set up from Sri Lanka and possible Indonesia since New Years. There are too many very basic questions coming from completely new users from these areas this week. I won’t respond to these innocent looking questions that anyone should be able to figure out reading help files. They usually have fake drop ship addresses near the west or east coast and a dot or under slash in their user, they are breaking all sorts of listing rules on the first day so I won’t even reply anymore.
block the countries you dont wanna sell to. problem solved
Yep, it is for life. I was selling gaming headsets, number pads, a watch, and game controller stuff, etc. All kinda random and have seen all already on ebay. I do share wifi with my family. I’ve used my account on the app and a computer. My dad is also an ebay user but he has another account.
Did you have a listing taken down by eBay and then relist that same item?
So the first account I ever made was permanently banned. That’s why I made the second account, so I didn’t know I was already banned for life. I also didn’t know you couldn’t make another account. I sold stuff like gaming headsets, number pads, a watch, game controller stuff, and other things like that.
ebay loves new sellers and buyers. they didnt just single you out for no reason. theres something going on and the only person who knows is you. it will probably dawn on you sooner or later if thats any conciliation
Nope. I listed them the first time fine then got a message saying all my Listings were taken down and that I was permanently suspended
What’s that got to do with why I was banned? I’m living in the west and didn’t buy or sell anything yet. Only had items listed.
@bracoo_7944 wrote:Yep, it is for life. My dad is also an ebay user but he has another you dropshipping that cheap fake junk from China?
Have a great day.
@bracoo_7944 wrote:Then I tried making a new account which was also banned without specifics as to eated a second account to avoid the consequences of suspension was a clear violation of eBay policy. I suspect that that ill-advised action has probably sealed your fate on eBay and eliminated any chance of being reinstated.
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Don’t Register for a New eBay Account If Suspended – The …
Suspension from eBay can happen to anyone. While we all want unscrupulous sellers to be banned as soon as possible to avoid giving eBay a bad reputation, sometimes honest sellers make mistakes or eBay on hold to handle a life crisis. If you have been suspended from eBay, re-registering for a new account is not the best way to get back on the site.
Steps After eBay Account Suspended
eBay has sophisticated tools for connecting accounts to one another. Once eBay has marked you as an eBay user who has tried to open multiple accounts, your name and personal information will be on file and you can be blacklisted. This is the last thing you want to happen, especially if you depend on eBay for income rather than just hobby selling.
Once you have been blacklisted, getting back on eBay is nearly impossible. eBay is diligent about keeping the site clean and free of scammers. eBay will have personal information on file about you so they can match up your new account with your old suspended account. Information includes:
NameAddressIP addressBank account information (via Paypal)Others in your household who have accounts
eBay frowns on sellers having multiple accounts. It is fine to have multiple stores, in fact, some sellers have up to eight different stores as a way to separate different kinds of inventory or keep income streams separate from each other.
But eBay is vigilant about keeping repeat offenders off the site. So it is not a wise move to try to immediately open a new account because that effort may fail and you will be in an even worse situation than if you contacted eBay to explain what happened.
Contact eBay Directly
Members who are suspended by eBay are suspended for legitimate reasons. Usually, a suspension is due to a rule violation, failure to pay fees or one of seven reasons eBay outlines in their terms of services. If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account.
Don’t be afraid to call eBay and discuss the issue. They know sellers are real people with real lives and things happen. Sometimes being reinstated is as easy as paying your fees because your credit or debit card on file has expired and it just needs to be updated. Calling and talking to an eBay customer service representative can be time-consuming, frustrating and exhausting. If you have a legitimate reason why your performance was not satisfactory, eBay may reinstate your account right away.
Be Honest and Explain Your Unique Situation
The most important thing to remember when trying to have your eBay account reinstated is to be honest and get the representative on the phone to see you as a real person who has had a life crisis or personal issue that affected your ability to run your business. eBay wants to know that you realize you made an error and that you want to follow eBay’s policy in the future. Some real reasons why your account may have slipped include:
Death in the familySerious illness – your own or a family memberSerious injury – your own or a family member (such as a car accident)Unexpected travel due to a family crisisNatural disaster – your or a loved one affected by hurricane, tornado, or blizzard
eBay is not the monster many people make them out to be. They understand that things happen in sellers’ lives and their business may be affected by a personal tragedy or crisis. Once eBay has reinstated your account, you will be allowed to sell again using your old account.
After eBay Reinstatement
Once you have gone through this process, you will value your eBay selling privileges more than ever. Be careful not to let your account slip. While it is difficult to think straight during a personal crisis, you can always put your eBay store on vacation while you deal with personal issues. Or, you can extend your handling time to a very long time period, such as 30 days, until you get your life sorted out again.
What to Do When eBay Suspends Your Account – The …
Selling on eBay can be a hobby or a full-blown business. If you rely on eBay for income, it can be a devastating blow to have your account suspended. It is why it is very important to educate yourself and understand all of eBay’s policies so you won’t be suspended in the first place. But, in the event your eBay account is placed on hold, restricted, or suspended, there are specific steps you can take to try to have it reinstated. Notice the key word here is “try, ” because there is no guarantee that eBay will reinstate an account.
Holds vs. Restrictions vs. Suspensions
Not all suspensions from eBay are the same. Minor issues, such as expired methods of payment or late payments, are likely to result in your account being placed on hold, and your account can be reinstated as soon as you update your payment method or settle your unpaid bill.
Restrictions are more severe than holds and might be put in place if, for example, you don’t meet minimum performance standards as a seller. For something like that, eBay might restrict you from selling certain items or lower your placement in search results. The only way to lift such a restriction is to meet eBay’s standards.
Suspensions usually occur only in the most egregious cases. For example, selling illegal merchandise or engaging in hate speech is likely to get a seller suspended indefinitely.
Stay Calm and Get the Facts
The first step in attempting to be reinstated on eBay is to identify the problem. If you are new, ignorance is your best defense. You may not have known that using stock photos is not permitted, or that you aren’t allowed to use the word Velcro in your title.
When you receive the notification email, stay calm and read the message carefully. eBay usually explains why an account has been suspended, and likely reasons include:
Not paying fees on time
Payment method is out of date (credit card expired)
Violation of a policy such as VeRO, which involves intellectual property rights
Listing an item that isn’t allowed, such as a counterfeit handbag
Using photos that aren’t allowed (stolen from another user, nonauthorized stock photos)
Offensive material (items including hate speech)
Drugs and drug paraphernalia
Hazardous materials, such as homemade weapons or explosives
Sometimes you don’t know if an item isn’t allowed since it is very difficult to know every single rule on eBay, especially if you are new. You may not know an item you have for sale has been recalled, or you may not know you can’t use stock photos, like pictures of clothing from retail websites.
Fixing the problem may be as simple as removing listings that were recalled in a massive recall of items from a specific company. If it is an easy fix, eBay will explain exactly what you need to do to have your account reinstated.
Call eBay and Discuss
If you don’t see any specific instructions on how to have your eBay account reinstated, don’t make a new account. Instead, call them at 1-866-540-3229 and discuss. Explain that you received the suspension email and are very concerned. It may take talking to several people to get to the right person who can help you. A few tips for talking with eBay customer service representatives:
Gather the facts before you call: Make sure you have the following information before you call so you can easily answer any questions the CSR may have to find your account:eBay user IDEmail associated with your eBay accountDate of the emailReference number in the email (if applicable)Print out of the email for easy referenceRemain calm: eBay CSRs are just regular people like you doing their job and have nothing against you personally. You should act as an investigator here, gathering the facts. Act in a calm, professional, and rational manner. The objective here is to get to someone who can and will help for a supervisor if needed: The CSR who answers your call may not know how to help you. If you haven’t received an answer or acceptable assistance after 10 minutes of speaking to someone, politely ask for a supervisor. Someone more experienced may be needed to help you.
Knowledge of Policies
The best way to handle an eBay suspension is not to get one. Whether you are new to eBay or a seasoned seller, it is beneficial to read the eBay policies to educate yourself on the rules. eBay is an ever-changing universe, and rules change from time to time, so new policies can sneak up on you. Always read email updates from eBay, and check your eBay messages frequently for updates and announcements.
Frequently Asked Questions about ebay permanent suspension
Why did my eBay account get permanently suspended?
Usually, a suspension is due to a rule violation, failure to pay fees or one of seven reasons eBay outlines in their terms of services. If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account.May 30, 2019
What do I do if my eBay account is permanently suspended?
If you don’t see any specific instructions on how to have your eBay account reinstated, don’t make a new account. Instead, call them at 1-866-540-3229 and discuss. Explain that you received the suspension email and are very concerned. It may take talking to several people to get to the right person who can help you.Mar 2, 2021
Is eBay suspension permanent?
Account suspension means you can’t sell, bid, message bidders or leave feedback. Account suspension is reserved only for serious violations such as selling illegal merchandise. … However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay.Mar 7, 2019