Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
How to Deal With an eBay Account Suspension – RepricerExpress
How to Deal With an eBay Account Suspension
Try free for 14 days, no credit card needed. Skip to content How to Deal With an eBay Account Suspension If an eBay user violates eBay’s policies, they can have their account suspended, which leads to an interruption of sales and the potential for more, serious ramifications. To protect yourself on eBay, RepricerExpress will explore how suspensions happen, what you can do to remedy things, and how to avoid suspension in the Reasons for eBay Account SuspensionsSaying an eBay user can get suspended for violating eBay’s policies is pretty broad, so here are the four most common reasons users get their accounts suspended. 1. Late Shipping Orders One of the biggest deciding factors buyers make when narrowing down choices between buyers is shipping time. And if you’re late on what you promised, you’re at risk of buyers complaining. But late shipping isn’t just about when a product arrives, it’s also about when you send it out. Once you’ve received payment, you shouldn’t be exceeding more than a couple hours to have it shipped out. 2. Late Tracking Number Buyers get anxious about the status of their product shipment, and a tracking number helps them see where the item is during delivery. But if you’re late in uploading that, then eBay can’t validate it and share with the customer — which tells the buyer you either have a poor workflow or you didn’t ship the product with a tracked service (or both! ). 3. High Transaction Defect RateeBay talks about what transaction defect rate requirements here, but it essentially means a fast track to account suspension. Even though buyers don’t get to see your defect rate, it’s important to keep it low to protect your reputation and sales volume. 4. Low Case Resolve Rate in the Resolution CentreAlthough it might seem like Amazon is the leader in customer support, you should in no way take that to mean that eBay places customer support low on their priority list. They do no. They very much care about their buyers’ happiness, and you should, too, by writing listings, taking care of issues/complaints/questions, and resolving cases in the Resolution Centre with this in though these tend to be the most common reasons a seller may find their account suspended for, there are other ways to get there as well, such as:Being negligent or consistently late in paying eBay vertising, selling, and shipping low-quality or counterfeit multiple eBay accounts to sell the same consistently poor metrics and not improving can be tough to get your account suspended, as eBay will issue several warnings for just about every infraction, so it’s not like you could claim ignorance. Make sure you don’t gloss over messages sent from eBay so you don’t miss a warning an eBay Suspension Looks LikeAfter all the warning messages, eBay will suspend your account and the process will look like ’ll get a message from them saying your account has been suspension will usually be 7 days, 10 days, 30 days, or indefinite (with a total loss of privileges) may include recommended actions you can ’ll also tell you the terms of your the suspension, you won’t be able to use your account until it’s over. When it is, your privileges will be restored Downsides You Can Expect During an Account SuspensionThe biggest disadvantage to an account suspension is a loss of sales during the term. Since you won’t be able to sell products, you won’t have money coming in. And because eBay uses PayPal, you’ll notice the lack of cash right away. Even though the two are separate companies (and have been since 2015), there is still a lot of co-mingling between them and the effects of a suspension from one can be felt with the other. Another problem with an account suspension is the fallout on a personal and employee level. For you personally, getting hit with a suspension can lead to feeling helpless, anxious, emotionally low, and much more. Your employees, on the other hand, may be frustrated to see their boss getting an account suspension, especially if they’ve brought up these issues before and they’ve been ignored. You’ve got to work on both fixing the problem and reassuring employees things will change and be better — and then actually enacting those ThoughtsGetting your eBay account suspended really sucks, but think of it as a wake-up call instead of just brushing it under the carpet. Fix the issues outlined in your suspension, develop a new plan of action to avoid the problems that led to the suspension, then ride out the time until you can get back to selling. While you’ve got that time on your hands, a good use of it would be to research what your competitors are doing and then adjusting your pricing so you can hit the ground running when you’re back. But to maximise the impact, use RepricerExpress. When you sign up now and you’ll get the first 15 days free to really cement your lated: How to Become an eBay Powerseller Chris Dunne+2020-09-24T12:23:31+01:00 Content Marketing Manager at RepricerExpress. Chris loves to travel and has previously worked at Tourism Ireland.
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
Frequently Asked Questions about ebay suspened
How long is eBay suspension?
The suspension will usually be 7 days, 10 days, 30 days, or indefinite (with a total loss of privileges). eBay may include recommended actions you can take. They’ll also tell you the terms of your suspension. During the suspension, you won’t be able to use your account until it’s over.Sep 24, 2020
What do I do if my eBay account is suspended?
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
What does it mean to be suspended from eBay?
When there is a breach of eBay’s policy, sellers can have their accounts suspended. An eBay suspension means business interruption, and often a cascade of problems with serious implications for the seller. … It’s their business to protect the community from bad buyers and sellers.Jul 13, 2018