How to Connect PS4 to Hotel Wifi
By Hotel Tech Report
Last updated March 16, 2021
More and more guests are traveling with their gaming console, and for front desk managers, these consoles can lead to lots of headaches. Getting a PS4, Nintendo Switch, or Xbox set up on a new WiFi network – especially one that’s password-protected – is never as straightforward as it would seem. But, given the popularity of gaming consoles with Gen Z and Millennial travelers, it’s a process your team will need to master to meet guest expectations.
This guide will cover connecting a PlayStation 4 to hotel WiFi (or, if that fails, an alternative internet connection). PS4 is the most popular gaming console on the market, with over 91 million sold by the end of 2019. We’ll also include some recommendations for games to add to your property’s gaming library for guests to borrow during their stay. For how to set up other consoles, check out our guides to Nintendo Switch and Xbox.
What You Need to Get Started
TechRadar has a good beginner’s guide to getting set up with a PS4. It shows you what’s involved with this console in a short video:
Make sure your guest has the following things before trying to connect to your hotel WiFi:
WiFi username and password
Most gamers know to travel with this gear, but it’s worthwhile to double-check before you get started. If you don’t have any of this you should be able to connect with the front desk via one of these preferred methods at your hotel:
Mobile ordering software
Guest room tablets
Guest messaging software
How to Connect PS4 to Hotel Wifi
If you had a contactless check-in process at the hotel you may not have had a chance to ask the front desk about connecting your device to the in-room entertainment system and WiFi. For visual learners, this video is a great walkthrough of the steps your guest will take to connect their PS4 to the hotel’s WiFi.
If you prefer to read through step-by-step instructions, first make sure your property’s WiFi is working and that your guest has their WiFi password handy. Then, walk your guest through these steps.
Connect your PS4 to the hotel TV and turn it on.
Scroll to Settings. Press X to select the Toolbox icon
Next, select Network from the Toolbox options
Select “Set Up Internet Connection”
Choose the option to use WiFi
Choose the Easy set-up option (not the Custom one)
Find the name of your hotel’s WiFi network and choose that option. PS4 will then go through the process of trying to connect and will prompt you for a password. It will show that the internet settings have been saved once you’ve connected.
Test the connection by selecting the Test Internet Connection button.
If the connection says “failed, ” it’s ok – just select the Details option, which will prompt you to add the network login information.
Tap the option “Suggested Actions”. If it tells you the security of the page cannot be verified, just say “Yes” and move on to the next page.
A browser window will appear with the sign-in for your hotel’s WiFi network. Login with the details of your property’s WiFi and press connect.
Once you’re connected, press the back button on your PS4 console to get back to the network screen. Test the internet connection again to see if what you did worked.
Troubleshooting PS4 on WiFi
If your guest is still struggling to connect, there are a few options that people on Reddit have posted as alternative solutions. Try one of these options.
Connect PS4 to Hotel WiFi Via Custom Settings
One commenter on Reddit provided a method for connecting using a custom DNS server. Here’s how to do it:
Follow the steps above to navigate to “Set Up Internet Connection” and choose the option to use WiFi.
Select “Custom” (instead of “Easy”)
Select the hotel network
Enter the WiFi network password (which may be automatically saved if you have previously tried to connect)
IP Address settings: automatic
DCHP Host name: Do Not Use
DNS Settings: Manual
Custom IP Address Settings: Automatic
DHCP Host Name: Do Not Use
Then from there, enter the primary DNS as “8. 8. 8”
Enter the secondary DNS as “8. 4. 4”
MTU Settings: Automatic
Proxy Server: Do Not Use
Then, test the internet connection to see if these settings worked.
The Redditor notes that if the above DNS servers do not resolve the issue, try using primary DNS: 208. 67. 222. 222 and secondary DNS: 208. 220. 220.
Connect PS4 Via Wired Ethernet
Some hotels use an ethernet connection with each room’s TV. Direct your guest to use find the ethernet cord in the back of the TV and use that to connect their PS4 console. Here’s what an ethernet cord usually looks like:
Connect PS4 to Hotel Wifi Via a Third-Party Hotspot
As a last resort, your guest may be able to connect through a third-party internet hotspot if they are traveling with a smartphone or laptop. This method is slightly more involved, as guests will need to use a service called Connectify – it’s a free, virtual router that lets you share your laptop’s wifi connection with other devices. Check out this video to learn more:
Once the guest’s laptop is connected to your property’s internet, have the guest try this method for connecting their PS4:
Connect the PS4 console to the TV
Switch on the PS4 console
Follow this tutorial on how to set up your PS4 with your Connectify. With this, you will need to have your SSID and password ready.
Share your hotel internet from your computer to your PS4 to connect.
Game Recommendations on PS4
Looking to create a library of games at your property? Here are some must-haves that guests will be very excited to play when they come to stay.
For dads: God of War. This game takes players through a story about Norse legends and a father trying to raise a son. Reviewers note that there’s some intense violence, so this game may not be for everyone. But, the action comes with a big amount of heart.
For kids: Ubisoft Rayman Legends. This family-friendly option keeps little ones entertained, but is interesting enough that parents can also get involved. The plot is thin, but the bright colors and vibrant energy make this game stand out.
For serious gamers: Overwatch. This multi-player game is so popular that it even has a professional esports league dedicated to playing it. Addictive, team-based play keeps serious gamers going for hours on end.
For adventure gamers: Shadow of the Colossus. Wired ranked Shadow of the Colossus “one of the best games ever made. ” Books have been written about the adventures of this game.
For everyone: Spiderman. Appropriate for teens and fun for everyone, Spiderman is a good go-to bet for your hotel’s game library. “The story follows Peter and Aunt Mae, and the main antagonist Mr. Negative, and you’ll swing from mission to mission solving mysteries, stopping crimes, and getting into acrobatic feats of strength and agility. This is a dream come true for comic book fans, and the perfect superhero game to buy for your PS4, ” writes one reviewer.
Need to connect an Xbox or Nintendo Switch to Hotel WiFi? Check out our other guides.
Hotel Tech Report
Hotel Tech Report is the world’s largest online community for technology insights and digital transformation strategies in the massive hotel industry serving over 145, 000 hoteliers each month. We arm hotel owners and managers with the tools they need to leverage modern digital technologies and solve real-world business problems.
How to connect to your PS4 to hotel Wi-Fi | Android Central
Source: Android Central
Setting up your console in hotel Wi-Fi can be a pain as there are extra steps to take to get past the hotel sign in. We will take you through the steps to get your PS4 up and running as easily as possible on hotel Wi-Fi.
How to connect your PS4 to hotel Wi-Fi
Connect your PlayStation 4 to the hotel TV.
Turn on your PS4.
Scroll over to the settings and press X to select the Toolbox icon.
Scroll down and select Network in the options.
Select the Set Up Internet Connection option in this menu.
Choose the Use WiFI option on the screen.
Select the Easy option. You can do custom if you know the details but the easy option is, well, easier.
Select the name of your hotel Wi-Fi. This can usually be found on the package that holds your keys.
After the PlayStation has gone through its business it will show that the internet settings have been saved. From here select the Test Internet Connection button.
When the internet connection check says failed, don’t panic! Select the Details option to fix it.
Select the Suggested Actions button to move forward.
Now you should select the View Status of the PlayStation Network Services button to access a web browser window.
It may tell you that the security of the page cannot be verified. If it does just select Yes to move on to the next page.
You will now see a browser window with the sign-in for your hotel. Just input The Details it asks of you and press connect.
Once that has connected press the Back button twice to get back to the network screen.
Scroll down to, and select Test Internet Connection to re-check if what you did worked.
If everything worked as it should you see this screen saying successful all across the board.
Despite this being a little convoluted, it isn’t all that difficult. You can be set up for a gaming session in very short order even from your hotel room.
Of course, hotel Wi-Fi is notoriously bad so you may not get a great connection at all times, but something is always better than nothing.
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Connecting PS4, Nintendo Switch or XBox One To Hotel WiFi
Gaming consoles are more popular than ever, and the interest in taking them traveling has grown. As we’ve become more attached to our gaming consoles, we want them with us more often. Sony’s PS4 has sold 110 million units worldwide. XBox One has sold nearly 46 million units. Nintendo Switch has sold over 55 million; not to mention the Nintendo Switch is easily portable.
In addition to gaming consoles these devices also can double as streaming entertainment devices. This provides an added benefit of using a gaming console when traveling. If you can play your favorite games and stream you favorite movies and TV shows, it’s a no brainer. While gaming consoles may not have the form factor of a traditional travel streaming device, they certainly have the functionality.
So its no surprise many may wonder if you can, and then how, to get your gaming console online at a hotel. The answer depends on which console you are using and whether you have any devices that help the process. It may also depend on whether your hotel (or Airbnb, VRBO or other) has a captive portal.
What Is A Captive Portal?
What are captive portals? They are the popups you get that prompt you to login or provide additional information prior to using the Hotel, AirBnb or other locations WiFi. Captive portal are rarely used at most AirBnb’s. However, most hotels they are common place. Very few hotels allow you to use their WiFi without accepting terms and conditions, entering a room name, an additional password screen or other consideration.
Connecting PS4 To Hotel WiFi
If you looking to connect your PS4 to the Hotel WiFi you are in luck. PS4s do support captive portals. However, the interface leaves a lot to be desired. Also, some hotels may struggle to display the captive portal correctly on the PS4. They are generally designed for use on laptops or phones, not gaming consoles.
In order to connect your PS4 to the hotels WiFi you’ll need to configure your wireless connection settings. This is relatively easy to do.
Scroll over to the settings and press X to select the Toolbox down and select Network in the the Set Up Internet Connection option in this the Use WiFI option on the the Easy optionSelect the WiFi name of your hotel WiFiSelect the Test Internet Connection you get a connection failed, select the Details the Suggested Actions the View Status of the PlayStation Network Services button to access a web browser should be presented with your hotels Captive Portal your controller to scroll through each of the input screens to complete the form. Note that some hotels may require a passcode or some combination of your last name, room number or other checkin related information. It may also require more than 1 screen to complete the process.
You can optionally bring an Ethernet cable and plug it in to the hotels wired internet connection. However, wired internet connections are often not be put in newer hotels and even being removed during remodels. So we recommend not trusting this solutions.
Still Can’t Connect Your PS4 To Hotel WiFi?
If you are still have trouble connecting your PS4 to the hotel WiFi, you are not alone. Despite the fact that the PS4 supports captive portals they don’t always work. Here are a few work arounds to consider.
Laptop Internet Connection Sharing
If you have a Windows 10 laptop you can share your internet connection. This creates a small WiFi network using using your Laptops internet connection that the PS4 can connect to.
Connect your laptop to the hotels internetComplete any login/captive portal information screensFind the WiFi connection in the lower right hand corner of your laptop screenRight click and select “Share Internet Connection”Connect the PS4 wirelessly to your laptop
If you have a Mac you may also be able to share your internet connection by going into System Preference -> Sharing. However, many Mac laptops do not have the hardware to share the WiFi connection to another wireless device.
If your data plan allows it you can by pass the hotel WiFi and simply use your phone’s hotspot. A few select models can actually even share the hotels WiFi, but that is becoming increasingly rare.
Do note that unless your phone can share the hotel’s WiFi network you will be using data. While many people are on unlimited plans, those generally will throttle the hotspot data after a certain amount of use. Many other plans charge by the GB or don’t allow hotspots at all.
The best option is to use a travel gaming router. A travel gaming router will create a new WiFi network for your devices but will utilize the hotel’s internet connection. It can do this either by plugging into the hotel’s provided wired internet connection or by connecting to the hotel’s WiFi network.
This is by far the easiest and best solution available. It eliminates the need to use the PS4 to try to connect to the hotel’s WiFi. You also won’t need to change the PS4’s wireless settings for each different hotel you stay at.
The downside is its an additional device you need to buy and take with you. However, for regular travels this is a small burden for the ease of use.
Changing Hotel TV Inputs and Finding Power
In addition to connecting to the hotels’ WiFi network you will also need to change the hotel’s TV input and find power near by the TV. While in some hotels these two steps are easy, you may find a number of hotels with no available power and a TV where changing the input is difficult.
We recommend these two additional blog posts if you are having trouble with either of these.
Finding power for your PS4 in a hotel
Changing hotel TV input for your PS4
Connecting Nintendo Switch To Hotel WiFi
Sadly the Nintendo Switch does not support captive portals. So if you need to connect your Switch to the hotel WiFi in most hotels you’ll be out of luck without one of the work arounds listed below.
If you have a Windows 10 laptop you can share your internet connection. This creates a small WiFi network using using your Laptops internet connection that the Nintendo Switch can connect to.
Connect your laptop to the hotel’s internetComplete any login/captive portal information screensFind the WiFi connection in the lower right hand corner of your laptop screenRight click and select “Share Internet Connection”Connect the Nintendo Switch wirelessly to your laptop
This is by far the easiest and best solution available. It eliminates the need to use the Nintendo Switch to try to connect to the hotel’s WiFi. You also won’t need to change the Nintendo Switch’s wireless settings for each different hotel you stay at.
Since the Nintendo Switch is portable with it’s own screen and battery you generally won’t need to worry about this. However, if you want to bring your dock and use the hotel TV to play on, you may find you have trouble finding enough outlets or changing TV settings. We recommend these two additional blog posts if you are having trouble with either of these.
Finding power for your Nintendo Switch in a hotel
Changing hotel TV input for your Nintendo Switch
Connecting XBox One To Hotel WiFi
Good news XBox One actually supports captive portals. In most instances you just need to check your XBox’s wireless network settings to use the hotel WiFi.
In order to connect your XBox One to the hotels WiFi you’ll need to configure your wireless connection settings. This is relatively easy to do.
Press the XBox Button on your controllerScroll over to the settings and press to select the Gear down and select Network in the the Set Up Internet Connection option in this Wireless option on the the WiFi name of your hotel WiFiYou should be presented with your hotels Captive Portal your controller to scroll through each of the input screens to complete the form. It may also require more than 1 screen to complete the process.
Still Can’t Connect Your XBox One To Hotel WiFi?
If you are still have trouble connecting your XBox One to the hotel WiFi, you are not alone. Despite the fact that the XBox One supports captive portals they don’t always work. Here are a few work arounds to consider.
If you have a Windows 10 laptop you can share your internet connection. This creates a small WiFi network using using your Laptops internet connection that the XBox One can connect to.
Connect your laptop to the hotels internetComplete any login/captive portal information screensFind the WiFi connection in the lower right hand corner of your laptop screenRight click and select “Share Internet Connection”Connect the XBox One wirelessly to your laptop
This is by far the easiest and best solution available. It eliminates the need to use the XBox One to try to connect to the hotel’s WiFi. You also won’t need to change the XBox One’s wireless settings for each different hotel you stay at.
Solutions To Make It Easier
If you are a regular traveler and regularly take multiple devices with you, you may want to consider a travel gaming router. A travel gaming router will make it easier to get any difficult device online. It will also make it a lot easier to get multiple devices online quickly. Finally, the best travel routers will also make your hotel WiFi more reliable and more secure.
In fact, the best travel routers are designed specifically for gaming. They will not only make getting online easier, but they will improve the network to reduce latency which is essential for first personal shooters and other fast moving online games.
Frequently Asked Questions about hotel wifi ps4
How do I connect my PS4 to hotel WiFi?
How to connect to your PS4 to hotel Wi-FiConnect your PlayStation 4 to the hotel TV.Turn on your PS4.Scroll over to the settings and press X to select the Toolbox icon.Scroll down and select Network in the options.Select the Set Up Internet Connection option in this menu.Choose the Use WiFI option on the screen.More items…•Nov 18, 2020
Can you game on hotel WiFi?
The best option is to use a travel gaming router. A travel gaming router will create a new WiFi network for your devices but will utilize the hotel’s internet connection. It can do this either by plugging into the hotel’s provided wired internet connection or by connecting to the hotel’s WiFi network.Jul 16, 2020
How can I make my PS4 WiFi faster in a hotel?
Find the name of your hotel’s WiFi network and choose that option. PS4 will then go through the process of trying to connect and will prompt you for a password. It will show that the internet settings have been saved once you’ve connected. Test the connection by selecting the Test Internet Connection button.Mar 16, 2021