Netflix says ‘Netflix Site Error’
If you see an error that says
Netflix Site ErrorWe were unable to process your go to the Netflix home page by clicking the button below.
It usually means that your browser needs to be refreshed, or that there’s a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.
Sign in on another device
To pinpoint your issue, sign in to Netflix on a different device that’s on the same network as your computer.
Note:
If you’re already signed in on another device, sign out of Netflix, then sign in again.
If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn’t connecting. Please try again later.
If you don’t see an error code or error message, continue troubleshooting below.
Clear the Netflix cookie
Go to This will sign you out of your account.
Select Sign In and enter your Netflix email and password.
Try Netflix again.
Restart your browser
Quit your browser.
Reopen your browser.
Use a different browser or device
Restart your computer
Shut your computer down completely and restart it.
Restart your home network
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by off your your modem (and your wireless router, if it’s a separate device) from power for 30 in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal your computer back on and try Netflix again.
Can’t sign in to Netflix
If you forget or don’t have access to your Netflix email or password, you can reset your password.
If you know your Netflix account email and password but can’t sign in, follow the instructions that apply below.
Can’t sign in on any device
If you see this error when trying to sign in with an existing account:
Sorry, we can’t find an account with this email address. Please try again or create a new account.
Follow these steps:
Visit
Select I don’t remember my email or phone and fill out the form.
If you don’t see this option, it means that account recovery by billing information isn’t available in your region.
Select Find Account.
If you’re billed through another company or get Netflix as part of a package, search the name of the service provider in the Netflix Help Center. Select the related billing article
and go to the section “I’m having trouble signing in to Netflix. ”
Can’t sign in on a specific device
Blu-ray player
Verify your email and password
Make sure that you entered the correct email and password before you try to sign in again. If you’re using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information.
If you still can’t sign in, continue troubleshooting below.
Reset your password
Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message
(SMS) by clicking on forgot password and selecting text message (SMS).
If you still can’t sign in after resetting your password, continue troubleshooting below.
Sign in using
If you selected the option to Sign in from Web, you’ll use another device to sign in and watch on your TV instead of using your remote.
On your computer or mobile device, go to
Enter the code you see on your TV.
Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.
If prompted, enter your Netflix email and password.
Watch Netflix on your TV.
How to use the QR code
Point your phone or tablet’s camera at the QR code on the TV screen.
Tap the banner that appears to open on your mobile browser.
In your mobile browser, enter the code you see on your TV.
Reset Netflix
Go to the sign-out screen:
If you’re still on the error screen, select More Info or More Details.
From the Netflix Home screen, select Settings or the Settings icon.
From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the sign-out screen, select Reset.
If you don’t see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Restart your device
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you can’t access the power button or your device doesn’t have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Restart your home network
Turn off or unplug your Blu-ray player.
Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to improve signal strength. Reception is best if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router.
Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that’s behind or under furniture.
Connect your Blu-ray player directly to your modem
Turn off your Blu-ray player.
Plug your Blu-ray player directly into your modem using an Ethernet cable.
Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
Turn on your Blu-ray player and try Netflix again.
If this step works:
If you bypass your router and successfully connect to Netflix through your modem, it’s likely that the router is the source of the problem.
You may want to contact whoever set up your home network for help resetting or reconfiguring your router.
If this step doesn’t work:
If you’re connected directly to your modem but still can’t watch Netflix, check with your equipment provider to make sure your modem and internet service are working properly.
If you couldn’t complete this step:
If you can’t connect your device directly to your modem, continue troubleshooting below.
Restore your default connection settings
If you use custom settings on your device, restore your internet provider’s default settings and try Netflix again.
If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.
If you use a custom DNS setting on your device, reset it to acquire DNS automatically.
If you need help changing the connection settings, contact the device manufacturer.
What to do next
If you complete the steps above but still can’t connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.
Computers
Make sure that you entered the correct email and password before trying to sign in again. If you still can’t sign in, continue troubleshooting below.
Clear the Netflix cookie
Go to This will sign you out of your account.
Select Sign In and enter your Netflix email and password.
Turn on cookies in your web browser
Steps for Windows
Chrome
From the upper right corner of the browser, select Menu, then Settings.
From the left-hand menu, select Privacy and security.
Select Cookies and other site data.
Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.
Edge
Select… from the upper right corner of the Advanced settings, select View advanced Cookies, ensure Don’t block cookies is anywhere on the screen to close the Netflix again.
Firefox
Select the Menu icon from the upper right corner.
Select Options.
Select Privacy from the menu on the left.
Under History, locate the Firefox will: drop-down menu and select Remember history.
Close the tab and try Netflix again.
Internet Explorer
From the Tools menu, select Internet Options.
Select Privacy.
Select Advanced.
Check the Override automatic cookie handling box.
Under First-party Cookies, select Accept.
Select OK in the Advanced Privacy Settings window.
Select OK on the Internet Options window.
Opera
Select Menu from the upper left corner of your browser.
Select Settings.
Scroll down until you see Cookies.
Make sure the option Allow local data to be set (recommended) is selected.
Close the Settings tab to save your new settings.
Steps for Mac
From the Firefox menu, select Preferences.
Under Firefox will:, select Remember History.
Close Preferences to save your new privacy setting.
From the Opera menu, select Preferences.
Ensure the option Allow local data to be set (recommended) is selected.
Close the Preferences tab to save your new settings.
Safari
From the Safari menu, select Preferences.
Under Cookies and website data, select Allow from websites I visit.
If you use Net Nanny
Net Nanny filtering software can interfere with the player Netflix needs to play TV shows and movies. Disable Net Nanny and try to play your TV show or movie again.
Mobile phone or tablet
Android phone or tablet
Make sure the email address and password are correct before trying to sign in again. You may need to select Try Again to verify or update this information. If you still can’t sign in, continue troubleshooting
below.
Use your mobile browser to sign in to
If you were able to sign in to on your browser:
Ensure you have completed the signup process.
Open the Netflix app and attempt to sign in again.
If you were unable to sign in to on your browser:
Verify that your email address was entered it was not entered correctly, re-enter it and attempt to sign in again.
Visit, then open the Netflix app and attempt to sign in again.
If you were still unable to sign in, continue troubleshooting below.
Disable Google Smart Lock for Netflix
If you use Google’s Smart Lock feature to save passwords to your Google account, you may need to turn off Smart Lock for the Netflix app. If you are unsure how to do this, visit
Google’s support article.
Clear the Netflix app data
Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
From the home screen on your device, navigate to Settings.
Select General.
If you don’t see General, continue to the next step.
Select Apps or Applications.
Select Manage Applications, Application Manager, or Manage All Apps.
If you don’t see these selections, continue to the next step.
Scroll down and select Netflix.
If you don’t see Netflix, check the Downloaded tab.
Select Storage.
If you don’t see Storage, continue to the next step
Select Clear Data or Clear Storage, then OK.
Try a different internet connection
If possible, connect your phone or tablet to a different network. For example:
Try to connect to a different Wi-Fi network in range of your device.
Try to connect at someone else’s house.
If you’re able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it’s configured properly.
iPhone, iPad, or iPod touch
Remove saved passwords from iCloud Keychain
If you use the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you are unsure how to do this,
contact Apple Support.
Restart your iPhone, iPad, or iPod touch
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don’t appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.
Set-top box or streaming media player
If you see an error that begins with ATV, search the Netflix Help Center for the full error code to check for a troubleshooting article.
Roku
Unplug your Roku from power for at least 10 seconds.
Plug your Roku back in.
Turn your Roku on by pressing any button on the Roku remote.
Wait 1 full minute.
Other set-top boxes and streaming media players
Turn off your both your modem and router and wait 30 in your modem and wait until no new indicator lights are blinking in your router and wait until no new indicator lights are blinking on your device and try Netflix again.
Connect directly to your modem
If you’re connecting through a wireless router that’s connected to your modem and still can’t connect after restarting your network, try bypassing the router. This will help identify what’s causing the problem by eliminating the router or wireless connectivity problems as a possible off your your device directly into your modem using an Ethernet your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on your device and attempt to stream this step gets you streaming again:If you’ve bypassed your router and successfully connected to Netflix directly through your modem, it’s likely that the router itself is the source of the passing the router will allow you to stream for now, but if this configuration isn’t a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router you’re still not able to stream:If you’re connected directly to your modem and still can’t stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended. If you were unable to complete this step:We strongly recommend attempting to connect your device directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there’s no way for you to directly connect your device to your modem, continue troubleshooting below.
Restore default connection settings
Smart TV
Turn off or unplug your smart TV.
Turn your smart TV back on and try Netflix again.
Connect your smart TV directly to your modem
Plug your smart TV directly into your modem using an Ethernet cable.
Turn on your smart TV and try Netflix again.
If you bypass your router and successfully connect to Netflix directly through your modem, it’s likely that the router is the source of the problem.
If you’re connected directly to your modem but still can’t stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.
Video game console
PlayStation 3
Sign in to the PlayStation Network
If you’re being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.
If you’ve forgotten your PlayStation Network login information, reach out to PlayStation for help.
PlayStation 4
What should I do next?
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
Xbox One
Xbox 360
Xbox Series X/S
If you’ve followed the steps above but still can’t sign in, please contact Netflix Customer Service for help.
Netflix says ‘Network error: There is a problem connecting to Netflix.’
If you see an error on your iPhone, iPad, or iPod touch that says
Network error: There is a problem connecting to Netflix. Please try again later.
It usually means there’s a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.
Make sure your network allows streaming
Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you’re using a public network, check to make sure Netflix is allowed.
If you’re using a cellular data network or a satellite internet connection, try a different network if you can.
Test your internet connection
You can test your device’s connection to the internet by trying to visit a webpage, such as
If Safari says it can’t open the page because your device is not connected to the internet, you might need to troubleshoot your home network or your device’s connection to the internet. See Apple Support for more help.
Once you’re connected to the internet, try Netflix again.
Improve your Wi-Fi signal
If you’re connecting over Wi-Fi and the above steps didn’t help, follow these suggestions:
Move your router to improve signal strength. Reception is best if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router.
Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that’s behind or under furniture.
Go to on a web browser
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can’t connect your account to Netflix right now. Try again later.
If you don’t get an error, continue to the next steps.
Restart your home network
Turn off your both your modem and router and wait 30 in your modem and wait until no new indicator lights are blinking in your router and wait until no new indicator lights are blinking on your device and try Netflix again.
Restart your iPhone, iPad, or iPod touch
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don’t appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.
Reset the Netflix app
Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.
Note:
Resetting the app will delete any titles you have downloaded to the device.
From the Home screen, select Settings.
Swipe down until you find the Netflix app.
Select Netflix.
Slide the Reset switch to the On position.
If you dont see the Reset switch, continue troubleshooting below.
Press the Home button to return to the Home screen.
Press the Home button twice and swipe right until you find the Netflix app.
Swipe up on the Netflix app to close your session.
Press the Home button twice to return to the Home screen.
Try Netflix again.
Disable any VPN, proxy, or unblocker software
Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.
For best results, set your device’s network settings to Automatic.
If you need help disconnecting from one of these services or restoring your connection’s default settings, contact your device manufacturer or internet service provider.
Do you use a VPN or proxy for work or for privacy?
Because there is no reliable way for us to determine the region a VPN or proxy is being used in, any VPN or proxy may prevent you from streaming content that is not available globally. Disable any VPN or proxy and try Netflix again.
Are you using an IPv6 proxy tunnel?
Tunneling services that proxy an IPv6 connection over an IPv4 network also hide your region, and may trigger an error message. If you’re not sure if you are using one of these services, contact your internet service provider for help.
Netflix does support any IPv6 connection that is natively provided to you by your ISP.
Restore your default connection settings
If you use custom settings on your device, restore your internet provider’s default settings and try Netflix again.
If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.
If you use a custom DNS setting on your device, reset it to acquire DNS automatically.
If you need help changing the connection settings, contact the device manufacturer.
Try a different network
If possible, connect your iPhone, iPad, or iPod touch to a different network.
To choose a different wireless network:
Press the Home button on your device.
Select Settings.
Select Wi-Fi.
Select a different network and connect to it.
If you can’t use a different internet connection, contact your internet service provider for help.
Once you are connected, try Netflix again.
If using a different network didn’t solve the problem, continue to the next set of troubleshooting steps.
If using a different network solved the problem, but the new connection isn’t your preferred network, contact your internet service provider for help.
What to do next
If you complete the steps above but still can’t connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.
Frequently Asked Questions about netflix site error login
How do I fix Netflix error?
Restart your home networkTurn off your device.Unplug both your modem and router and wait 30 seconds.Plug in your modem and wait until no new indicator lights are blinking on.Plug in your router and wait until no new indicator lights are blinking on.Turn on your device and try Netflix again.
Why is Netflix not letting me make an account?
Verify your information Check to make sure you have entered the correct billing information. You may need to delete and re-enter your information to successfully sign up. If you still cannot start your account after verifying this information, continue troubleshooting below.
How do I fix Netflix Error 403?
Visit Netflix.com on a computerUsing a computer on the same network as your device, go to netflix.com/clearcookies.Select Sign In and enter your information. If you see the error NSEZ-403, it means we can’t connect your account to Netflix. Please try again later. If you don’t see NSEZ-403, contact Customer Service.