Netflix says ‘Netflix Site Error’
If you see an error that says
Netflix Site ErrorWe were unable to process your go to the Netflix home page by clicking the button below.
It usually means that your browser needs to be refreshed, or that there’s a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.
Sign in on another device
To pinpoint your issue, sign in to Netflix on a different device that’s on the same network as your computer.
Note:
If you’re already signed in on another device, sign out of Netflix, then sign in again.
If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn’t connecting. Please try again later.
If you don’t see an error code or error message, continue troubleshooting below.
Clear the Netflix cookie
Go to This will sign you out of your account.
Select Sign In and enter your Netflix email and password.
Try Netflix again.
Restart your browser
Quit your browser.
Reopen your browser.
Use a different browser or device
Restart your computer
Shut your computer down completely and restart it.
Restart your home network
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by off your your modem (and your wireless router, if it’s a separate device) from power for 30 in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal your computer back on and try Netflix again.
Netflix says ‘Netflix Site Error’
If you see an error that says
Netflix Site ErrorWe were unable to process your go to the Netflix home page by clicking the button below.
It usually means that your browser needs to be refreshed, or that there’s a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.
Sign in on another device
To pinpoint your issue, sign in to Netflix on a different device that’s on the same network as your computer.
Note:
If you’re already signed in on another device, sign out of Netflix, then sign in again.
If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn’t connecting. Please try again later.
If you don’t see an error code or error message, continue troubleshooting below.
Clear the Netflix cookie
Go to This will sign you out of your account.
Select Sign In and enter your Netflix email and password.
Try Netflix again.
Restart your browser
Quit your browser.
Reopen your browser.
Use a different browser or device
Restart your computer
Shut your computer down completely and restart it.
Restart your home network
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by off your your modem (and your wireless router, if it’s a separate device) from power for 30 in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal your computer back on and try Netflix again.
Netflix Error Codes: How to Fix Them – Lifewire
What to Know
Netflix errors can be caused by network issues, hardware or software problems, or Netflix codes can be fixed at home with a little patient troubleshooting.
First, we’ll run through some common Netflix troubleshooting tips to help you fix things on your end that could be causing problems. Below that, we’ve identified a set of specific and very common Netflix error codes and potential solutions for them.
The key troubleshooting tips in this article will help you tackle most Netflix error codes. Solutions for specific, trickier error codes included are: NW 2-5, UI-800-3, UI-113, -100, H7361-1253-80070006, S7111-1101, 0013, 10008.
Netflix Troubleshooting Tips
If you’re experiencing a general Netflix error, try following these basic troubleshooting tips:
Try Netflix on a computer. If you’re experiencing problems on a device other than a computer, visit on a laptop or desktop computer. If you see Netflix Site Error on, then there is a problem with the Netflix service, and you will have to wait for them to fix it.
Verify that your network supports streaming video; some schools, hotels, and public Wi-Fi connections don’t allow streaming. If you don’t have direct control over your modem or router, contact the person or department in charge of your network and ask if streaming is allowed. You might be able to unblock Netflix with a VPN in some cases.
Disable your unblocker, proxy, or virtual private network (VPN) software. Netflix blocks any users that connect through proxies, VPNs, and unblockers to ensure that these services and programs aren’t used to bypass region-locked content. If you are located in a region that has access to Netflix, but you use a VPN for privacy or work, you will still need to disable it to watch Netflix. (Step 2 might be able to help you find a way around that. )
Verify that your internet is fast enough to stream video. If you have access to a web browser on your device, try accessing a website like to verify that your internet connection is actually working.
Test your connection speed to see if it meets Netflix’s recommended bare minimum of 0. 5 Mbps to stream, 3. 0 Mbps for standard definition video, and 5. 0 Mbps for high definition.
Try a different internet connection, or improve your Wi-Fi signal. Even if your internet connection seems fast enough, you might have network problems. Look a the following specific issues:
If you’re connected via Wi-Fi, try connecting via ethernet.
If you have access to a different Wi-Fi network, try connecting to it.
Move your device closer to your router, or move your router closer to your device.
Restart your devices, including your streaming device, modem, and router. Sometimes a reboot can help, so try these options:
Shut down each device and unplug them for about a the devices back in, and turn them back devices that have a sleep or standby mode, make sure that you actually shut them down.
Common Netflix Error Codes and Solutions
If you have a specific error code, you can use it to get a better idea of why Netflix doesn’t work. We’ve compiled a list of the most common Netflix error codes, including instructions to fix them, to help you get back to your binge-watching as fast as possible.
Netflix Error Code NW 2-5
When you experience this error, it typically provides a message that looks like this:
Netflix has encountered an error. Retrying in X seconds.
What the code means: This code typically points to an internet connectivity to fix it: Make sure that your device is connected to the internet. If you’re on Wi-Fi, try to improve the connection to your device, or switch to ethernet.
Most Netflix error codes that start with NW point toward network problems, including NW-2-5, NW-1-19, NW 3-6, and others. There are some exceptions, like NW-4-7, which could be either a network problem or data on your device that needs to be updated.
Netflix Error Code UI-800-3
When you experience the UI-800-3 error, it typically provides a message that looks like this:
Couldn’t connect to Netflix. Please try again or restart your home network and streaming device.
What the code means: This code usually means that there is a problem with the Netflix data on your to fix it: Refresh the data on your device by clearing the cache or removing and reinstalling the Netflix app.
Sometimes the data in your Netflix app can become corrupted, which prevents the app from communicating properly with the Netflix servers. This issue is usually fixed by following these basic steps:
Restart your out of Netflix if you’re still logged in, and sign back the Netflix app data or and reinstall the Netflix app.
Netflix Error Code UI-113
When you experience this error, you will usually see a message like this:
We’re having a problem starting Netflix.
What the code means: This code usually indicates that you need to refresh the information that Netflix has stored on your to fix it: Verify that Netflix is working by visiting on a computer if you can. If that works, then refresh the data on your device and try again.
This code is associated with dozens of different devices, including game consoles, streaming devices, and even smart televisions.
The general troubleshooting procedure for Netflix error code UI-113 consists of these steps:
Verify that Netflix streaming works on your network by visiting with a computer.
Restart your device.
Sign out of Netflix on your device.
Restart your home network.
Improve your Wi-Fi signal, or connect via ethernet.
Try connecting directly to your modem to rule out a problem with your router.
Netflix Error Code 100
When this problem happens, you will usually see a message that looks like this:
Sorry we could not reach the Netflix service (-100)
What the code means: There is a problem with the Netflix app or data stored on your to fix it: Refresh the Netflix data on your device.
Error code 100 usually pertains to the Amazon Fire TV, Amazon Fire Stick, and smart televisions, so the options for refreshing your data are limited.
If you see this code, you have a couple of options: You can restart your device, try connecting to a different internet connection if you have one available, and/or restore your Amazon Fire TV’s default settings.
Restoring your Fire Stick or other Fire TV device will remove all data from your Fire TV or Fire Stick and return it to its original state.
Netflix Error Code H7361-1253-80070006
When you experience this error code, it typically looks like this:
Oops, something went wrong. An unexpected error has occurred. Please reload the page and try again.
What the code means: This code typically indicates that your browser software is out of to fix it: First, refresh the page to see if the video will load. If it still doesn’t load, update your browser. You can also try Netflix in a different browser.
If you experience this error in Internet Explorer, you may need to add Netflix as a trusted site. Here’s how to do that:
Open Internet Explorer, and click on the gear icon or Tools.
Select Internet Options > Security > Trusted Sites > Sites.
Uncheck Requires server verification.
Look for anything related to Netflix in the Websites: field, and delete it if you find it.
Click Add this website to the zone, and type *.
Click Add.
Click Close.
Netflix Error Code S7111-1101
When this error happens, you will usually see a message like this:
Whoops something went wrong… Unexpected error. Please reload the page and try again.
What the code means: This code is caused by a problem with the cookies in the Safari browser on Mac computers.
How to fix it: Try clearing your Netflix cookies by visiting
Most Netflix error codes that start with S7111, including S7111-1101, S7111-1957-205040, S7111-1957-205002, and others have to do with cookie problems on Macs, but there are exceptions.
Depending on the specific code, you may need to manually remove Netflix data from your Mac:
Open Safari.
Click on the Safari menu in the upper left corner of the browser.
Navigate to Preferences > Privacy > Cookies and website data.
Click on Details or Manage Website Data.
Search for Netflix.
Select Remove > Remove Now.
Force quit Safari and try Netflix again.
Netflix error code S7111-1331-5005 indicates that you need to update your payment method, and S7111-1331-5059 happens when you’re using a proxy or virtual private network (VPN).
Netflix Error Code 0013
When you have this problem, you will usually see a message like this:
Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (0013).
What the code means: This code indicates that there is a problem with the Netflix data on your Android to fix it: This can sometimes be resolved by switching to a different network or connecting to Wi-Fi, but you usually need to clear the Netflix app data or reinstall the app.
If you get a Netflix error code 0013 on your Android device, try this basic troubleshooting steps:
Switch to a different network. If you’re on your cellular data network, try Wi-Fi.
Try a different show or movie.
Clear the Netflix app data.
Delete the app and reinstall it.
In rare cases, none of these steps will fix the code 0013. In those situations, there is usually a problem with the app where it will no longer work properly with your device, and you will need to contact your device manufacturer.
Netflix Error Code 10008
When this problem occurs, you will typically see a message like this:
A problem occurred while playing this item. Please try again, or select a different item.
What the code means: This code usually pertains to network problems with Apple to fix it: Restart your device, and fix your network problems if that doesn’t work.
If you experience a Netflix error code 10008 on your Apple TV, your iPhone or iPad, or even your iPod Touch, a few basic steps should fix it. Make sure your device is actually connected to the internet and the connection is strong enough to stream video. Then try these options:
Restart your out of Netflix and sign back a different Wi-Fi network if possible.
Thanks for letting us know!
Frequently Asked Questions about netflix site error
Why am I getting a Netflix site error?
It usually means that your browser needs to be refreshed, or that there’s a problem with your network connection.
How do I fix Netflix error?
If you get a Netflix error code 0013 on your Android device, try this basic troubleshooting steps:Switch to a different network. If you’re on your cellular data network, try Wi-Fi.Try a different show or movie.Restart your device.Clear the Netflix app data.Delete the app and reinstall it.Sep 18, 2020
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