Proxy Phone Numbers | Voximplant.com
Proxy phone numbers are used to mask real phone numbers to enhance security for both customers and service providers.
Generally, businesses communicate with customers via phone calls or text messages. If you order pizza, a courier will call/text to verify the delivery address. Taxi drivers will call/text to specify a pick-up address when they can’t find you.
Using personal phone numbers poses potential risks for both conversation parties. For instance, the customer’s and service provider’s phone numbers may go to spam databases, which would result in robocalls or calls from suspicious numbers.
In order to maintain your brand image and protect the personal data of customers from fraudsters, businesses replace real numbers of customers and employees with proxy numbers.
What is a Proxy Number?
A proxy number is a cloud-based feature that connects conversation parties without revealing their real phone numbers. The caller dials a proxy number which shows up on the recipient’s end as a temporary number, hence the term phone number masking.
Implementation of proxy numbers doesn’t require any hardware installation. Backend operations are performed on the server-side while you manage and track calls in your account.
Proxy numbers facilitate secure and direct communication between two parties and enable companies to have an extra level of security for their customers and employees.
How do Proxy Numbers Work?
Proxy services mask real numbers using an intermediary cloud server. When you call a taxi driver using a virtual number, your call reroutes through the cloud. An API helps to switch calls from the real number to the proxy number and vice versa.
Once you receive a proxy number, you can use it to connect with a service. Then, the cloud server connects endpoints and acts as a bridge between them. To make it easier to understand how the proxy service works, take a look at this scheme below.
Let’s say Bob orders a taxi. He’s looking for a cab and calls a driver using his taxi app.
Bob calls a driver’s phone number displayed on the app as 111
Voximplant receives a call and requests a driver’s number from the service
Voximplant forwards the call to the driver’s real number, 222
When the driver’s phone rings, he also sees Bob’s number as 111 even though Bob’s real number is 333
The client and the driver are connected but neither’s real phone number is revealed
If they get disconnected, they can use this proxy number to call back. The proxy phone number feature is scalable for any number of drivers and customers.
How Can Proxy Numbers Help Your Business?
No matter what business industry you represent, trust is essential between your brand and customers. Besides customer loyalty, proxy numbers can bring you additional benefits such as:
Data security: Ensure the complete privacy of your customers by facilitating them to connect without revealing personal numbers
On-platform transactions: Avoid off-platform transactions and prevent revenue leakage by keeping the identities of buyers and sellers private
Call routing: If a customer has already used your service, Voximplant will automatically transfer the incoming call to the correct agent based on the customer’s input
Tracking and monitoring: Using proxy numbers allow you to record and transcribe calls so that you can analyze business communications and improve your customer experience
Various calling options: Call over the phone network, embedded VoIP calling in mobile apps, or on any webpage using a proxy number
Combined features: Combine the proxy number feature with other solutions such as prompts, smart IVR, or even interactive bots
Industries That Benefit Most From Proxy Numbers
See how leading companies in various industries use proxy phone numbers to enhance their customer service.
Cab aggregators
Secure communications between taxi drivers and customers is a crucial requirement for the taxi market. You don’t want a driver to annoy you with phone calls or texts after the service has been provided. Such a situation can make a customer feel harassed or unsafe and switch to another service. Instead of giving out their real phone numbers, cab aggregators use a proxy.
Uber and Lyft mask the real phone numbers of customers and drivers using a proxy service. This ensures that drivers and customers are still able to communicate regarding ride issues such as items left behind in a cab, but without revealing their real phone numbers.
E-commerce
The e-commerce industry sets new records in revenue each year. According to ACI Worldwide Research, global e-commerce retail sales had achieved 209% year-over-year revenue growth. This makes e-commerce attractive for scammers and cybercriminals. One of the most widespread e-commerce frauds is account takeover that occurs when customers’ personal data from online shops is leaked
Thus, online shops need to be able to mask the real phone numbers of customers and employees to not only avoid off-platform transactions but also to prevent data leakage and scams that harm the brand image.
Logistics
Companies providing delivery services use proxy numbers to track conversations between couriers and customers. All interactions are performed through a proxy number that eliminates the possibility of false delivery updates from the courier and helps businesses monitor the ratio of on-time to late deliveries.
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Mask Your Phone Number With Sarv Proxy Number Service
We help you to create disguised phone experience instantly. So now, instead of calling directly from phone number,
communicate via third party i. e proxy number that forwards calls to the your desired destination. It helps you to secure the callers phone number for better privacy. Because we believe in offering a better privacy and of course safety is our priority.
Customer makes a call on Agent’s Proxy Number
Cloud Server dials the number
Your Agent gets the call on his number from customer’s
masked number
Proxy Number acts as a bridge between both parties
Agents makes call on Customer’s masked Number
Customer gets the call on his real number from agents’s
Both Parties Connected
5 ways to block or hide your phone number – USA Today
Use *67This trick works for smartphones and landlines. Open your phone’s keypad and dial * – 6 – 7, followed by the number you’re trying to free process hides your number, which will show up on the other end as “Private” or “Blocked” when reading on caller ID. You will have to dial *67 each time you want your number your number by default on iOS and AndroidIf you own an iPhone or Android device, automatically block your number by adjusting one simple setting. Your number will appear private for every call you block your number on iPhone:1. Go to Settings, Tap Phone2. Press Show My Caller ID3. Use the toggle switch to show or hide your numberNote: Verizon Wireless does not allow this your carrier to block your numberIf you’re using a different kind of phone (or want the lines on your account private), ask your carrier to block all outgoing nnect to your carrier by calling 611. Make sure to tell the recording you want to speak to “customer support” or “technical support. ” Some carriers’ lines send you to the bill-pay department a burner app insteadA burner app might be what you need if you’re not keen on messing with your phone or carrier settings. These apps use your internet data to make calls, which effectively gives your phone a second number to phone apps:- Burner- Hushed- Google VoiceTake control of your landline, tooWhether you’re on mobile or landline, there are plenty of useful codes that can help you control your privacy. Common “star codes”*57 – Traces the number of the last incoming call received. *60 – Prevents calls from select phone numbers. *67 – Block phone number on Caller ID systems. *69 – Redial the last number that called you. *70 – Places your call on hold so you can answer another. *72 – Forward your call to another phone number. *77 – Blocks calls from anonymous/private callers. *80 – Disable Call Block (*60)*82 – Disable Caller ID Block (*67)*87 – Disable Anonymous Call Rejection (*77)Read the article
Frequently Asked Questions about proxy phone number
How do I get a proxy phone number?
How does Phone Proxy worksLogin to your account.Enter your real number. for verification.Select the Proxy. number of your choice.Click on the number. you wish to call.
How do I get a masked phone number?
Use *67. This trick works for smartphones and landlines. Open your phone’s keypad and dial * – 6 – 7, followed by the number you’re trying to call. The free process hides your number, which will show up on the other end as “Private” or “Blocked” when reading on caller ID.
What is tmobile proxy number?
Next up is “T-Mobile PROXY,” a free second number for your account. Proxy is a reboot of the carrier’s “DIGITS” feature. This second number can be used to give out whenever you’re not comfortable sharing your real number.Jul 16, 2020