Product Review Monitoring, Management and Big Data …
We automate review monitoring and analytics across major e-comm sites
Helping Today’s Biggest Brands Listen to Their Customers and Improve Products
Book Your DemoSee How it Works
“ Many companies say they ‘put the customer at the heart of their business. ‘ But until you can find a way to listen to all that feedback and turn it into better products, you’ll never succeed. helps us listen to far more of our customers than we were before. Andy – mSenior Manager Social Media “ Since 2014 I have managed product reviews for 5+ brands across a dozen+ online marketplaces. Since becoming a customer in 2016, my team’s efforts have been enhanced significantly. The pricing is reasonable for the immense value gained. MattReputation Manager “ When customers voluntarily go online to provide honest feedback on their experience of our products, there is very little reason not to listen to what they have to say. is a great solution that allows us to tackle most of our retailers in one easy and convenient dashboard. Kristin – Category Analyst “ Review Monitoring is a tool no company should be without! It not only enhances our ability to interact with consumers but also empowers our design teams to quickly recognize and diagnose trending issues. The benefit of this service has take our business analytics to the next level! Jeremy – mCustomer Quality Engineer “ Consumers use reviews when making purchase decisions every day, so the value of being alerted to and responding to customer’s reviews cannot be understated. has helped us improve our review scores and brand sentiment through their data and reporting features. Michael – mSocial Media & PR Strategist
Collective approach to research and development
We’ve reached the point where our CPG clients now drive majority of the implemented features. Our platform is built for you by your peers.
Our focus is to automate customer feedback/reviews research, analytics and provide intelligent answers to the most important questions around product performance.
Test Drive it with 3 Products
Helping you achieve your goal is our priority (chat, phone, email)
Finally a way to learn about products’ strengths and weaknesses
Machine Learning and NLP for intelligent answers
Know what they do well and where they struggle
Listen to & Analyze data from 15+ major retail sites
Fast & Scalable
Unlimited users, 1-10k+ products, constantly evolving
1Schedule a DemoWe’ll give you a quick overview of the service and answer all of your questions (pricing, capabilities… ). Usually 15+ minutes depending on your curiosity and feedback. 2Receive a Trial AccountYou’ll get a chance to test drive your fully featured dashboard with your own products. Just like the one you’ll see during your demo. 3Make a DecisionIt’s simple as that, when you are ready, let us know if/when you’d like to start. No pressure or commitments.
Review Monitoring Services | Reputation Management Tool
Why Online Review Monitoring is Essential for Your Brand Gain Actionable Insights and Improve Your Marketing Campaigns Online review monitoring is the process of taking control of online conversations about your brand. It involves monitoring your brand mentions and customer feedback on multiple review sites and locations and implementing active measures to build and maintain a positive brand image. According to a Local Consumer Review Survey conducted by BrightLocal, a whopping 85 percent of consumers place their trust in online reviews. Without a solid reputation monitoring strategy in place, disgruntled customers have the freedom to say whatever they like and stain your company image. This could lead to the circulation of malicious or damaging information about your brand across the web. Streamline Your Online Reputation Monitoring Process and Gain Control of Your Brand’s Narrative Brand monitoring has a direct impact on your business reputation, search engine optimization (SEO) and online visibility. With an online review monitoring system, you can: Maintain a Healthy Online Reputation In our fluctuating economy, your company’s digital presence is crucial to maintaining a strong brand reputation. Online brand monitoring allows you to track conversations about your company, provide professional review responses in real-time and improve customer relationships. Boost Your Local SEO According to brand monitoring experts, review signals make up 15 percent of Google’s local pack ranking factors. Using online review monitoring software, you can keep a pulse on your customer experience and realign your SEO strategy to boost your user engagement rates. Build Lasting Customer Relationships Increase the lifetime value of your customers by letting them feel appreciated. Online review monitoring allows you to provide your customers with valuable information and adjust your campaign strategies to fit your consumer needs more accurately. Turn Negative Reviews into Marketing Wins Negative reviews can alter consumer perception of your business. Build credibility and trust among your clientele using review monitoring software. Reputation monitoring tools allow you to track down negative reviews and address customer complaints directly. Attract High-Intent Customers Statistics show that 72 percent of customers won’t take action until they read online reviews. Leverage social proof on your website and capture interested clients. Review monitoring tools are designed to help you leave a favorable first impression on your prospects and customers. Move Your Clients to the Sales Funnel Online reviews play a substantial role in your customers’ decision-making process. According to Spiegel Research Center, customer reviews can increase conversion rates by 270 percent. Invest in brand monitoring services and scale up your customer success rate. How Our Online Review Monitoring Tool Helps Your Business Manage Your Reputation and Build Trust with Your Followers Strengthen your online reputation monitoring process and improve your business’ digital success. Rize Reviews offers an online review monitoring tool and reputation monitoring service designed to establish your thought leadership brand. Protect your digital presence with our 24/7 online review monitoring service. Online Review Monitoring Software At Rize Reviews, we leverage our review monitoring software to keep track of your customers’ brand experience across online channels. Unlike numerous brand monitoring companies that track limited review sources, we monitor your business’ online reviews from all over the web. Our reputation monitoring software boasts the following features and more: Multi-Site Monitoring No need to check multiple review sites separately. Rize Reviews offers full monitoring integrations with more than 100 websites. Using our review monitoring software, you can manage your online reviews all in one place — saving you time and effort! Filtered System Customers that provide 4- and 5-star reviews are automatically directed to one of your preferred networks to leave a public review. Low ratings and poor customer feedback, on the other hand, are forwarded to your in-house representative for proper intervention. Multiple-Location Monitoring Our online review monitoring tools can be customized to each user and location account. This is ideal for franchises and multiple-location businesses that require different levels of monitoring per store and location. Whether you have two or 2, 000 locations, we make it easy to manage your online reviews. Email Alerts and Response Notifications Get the data and insights you need to track your online reputation within 24 hours. We monitor your online reviews and provide email alerts for every new customer feedback you receive. Our reputation managers can activate daily, weekly or monthly email alerts, depending on your preferred terms. Integrated Reputation Monitoring Services Businesses spend billions on marketing and advertising. However, at the end of the day, customer reviews are worth more than your marketing campaigns. In fact, studies reveal that 83 percent of customers trust online recommendations more than advertisements. Take control of all facets of your online reputation with our full-service reputation monitoring solutions: Review Response Publishing Harness your brand voice to show your customers you value their opinion and brand experience. Our review response publishing service is designed to help you address both positive and negative customer feedback with authentic, personalized review responses. We offer a 24/48 hour turnaround time every day of the year to protect your online reputation. Review Widget Integration Get access to our free review widget when you sign up for our online review monitoring service. Our review widget allows you to aggregate and display customer reviews and ratings on your website from Facebook, Better Business Bureau (BBB) and Google. You also have the option to customize the widget settings based on your website structure. White Label Service Don’t have the capacity to manage all your clients’ online reputation? We’ve got you covered! We offer whitelabel reputation management services designed to help software and customer relationship management (CRM) companies deliver greater value to their end-clients and maintain stellar brand reputation. Review Generation Service Send us your customer list and we will take care of all your online brand monitoring and review generation needs. We launch customized email and SMS campaigns to encourage your best customers to leave online reviews on your preferred review platforms, and eventually, improve your conversion rate. How to Leverage Review Responses for Better Brand Monitoring Show Your Customers Total Commitment to Their Satisfaction Customer reviews are an invaluable business asset. With the right review monitoring strategy in place, you can improve your customer service practices, turn dissatisfied consumers into brand advocates and take advantage of conversion opportunities across the web. In today’s customer-centric environment, however, simply displaying online reviews is not enough to increase your digital word-of-mouth referrals. As a business owner, you need to actively engage with your followers and respond to both positive and negative online reviews to improve your clients’ brand experience. Studies show that negative reviews stop 40 percent of customers from making transactions with a company. This could result in reduced customer engagement rates, loss of revenue and low search engine rankings. Ultimately, negative reviews can damage the online reputation you have built for years. Don’t let this be the case for your business. Invest in our online review monitoring software and review response publishing services to increase your overall ratings. With our integrated review response service, you can: Discover Our Client Success Stories “I couldn’t be happier with choosing Rize. We use them in an ongoing way and also monthly to help encourage our customers to provide us feedback on public reviews. Rize Reviews helped us achieve over 1, 000 reviews in a few short months! ” – Eric M., Vice President, Pogo Energy Why Choose Rize Reviews for Your Review Monitoring Needs Demonstrate Your Online Authority and Win New Customers Rize Reviews is your one-stop reputation management agency. We believe that exceptional customer service is the pillar of business success. That is why our reputation managers continuously improve our online reputation monitoring tools and services to help you provide better services to your clients. According to statistics, a single business review can lift your conversion rate by 10 percent. What’s more, 90 percent of consumers need less than 10 reviews to form an opinion about your business. Leverage our brand monitoring services and gain the following advantages: Dedicated Project Managers We assign a dedicated reputation manager to handle your brand monitoring. Our online reputation managers have extensive industry knowledge and expertise. With Rize Reviews, you can rest assured your business is well-represented online. Holistic Reputation Management Solutions Our online review management services cover all reputation management processes. From building and maintaining your brand recognition to recovering your online reputation, we can help you. We also provide full-service digital marketing services to ensure your business is on the right path to online success. Automatic Review Monitoring Streamline your reputation monitoring processes and rest easy knowing you have a secure online presence. We utilize our reputation management software in monitoring your online reviews, providing review responses and launching review generation campaigns. In this way, we solicit reviews from your most valued customers at the right time using the right platforms. Comprehensive Campaign Reports Get to know every detail of your business’ online activities. We provide comprehensive review monitoring reports to keep you updated on your brand performance. These include your review frequency, response time and review volume. Provide Unmatched Customer Service Experience Maintain a Positive Online Reputation with the Help of Rize Reviews
Online Review Monitoring Software | Birdeye
Be on top of customer feedback from over 150 sites for all your locations with the top-rated review are your customers saying about you? With the rise of online reviews, customers are connected like never before. They promote. They criticize. What they choose to say is driven by their experience. For successful businesses, online review monitoring is an integral and constant part of customer views dashboardReady, set, reviewSee all your customer feedback for all your locations from 150+ sites in one review feedsDo more with your review feedsEasily organize your reviews into custom feeds with powerful filters for specific regions, locations, products, ratings, sources, and employees so you can quickly access the reviews you’re looking alertsBe on top of your customer feedbackGet notified as soon as a new review is posted. Choose to get daily and weekly comprehensive reports straight to your goalsSet and track quantifiable goalsCreate and track goals for review volume on specific sites or across all review ports70+ reports at your fingertipsGet in-depth reporting to visualize your business reputation over time, by rating, by review sites, and by a quick video on reportssentiment analysisDig into reviews like never beforeImprove your business reputation by identifying trends and digging deeper into customer on insightsPowerful alone. Unstoppable rdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Review ssagingThe all-in-one messaging platform to run your businessLearn moreMass TextingKeep your customers engaged with campaigns at scale on the channel they moreStart growing with Birdeye today;