eBay Account Suspended Indefinitely—How To Recover It
Getting your account suspended from eBay can be aggravating, even more so if you use this platform to sell and buy products regularly. If you got your eBay account suspended indefinitely and have no idea why that happened, we are here to help you figure it out.
Our guide also explains whether there is a way to appeal your suspension and how DoNotPay can increase the chances of recovering your account.
Why Was Your eBay Account Suspended Indefinitely?
If you made an offense, eBay will not ban you right away. The platform will send you a warning if you:
Fail to pay eBay fees
Fail to verify your account info
Violate its terms of service
Are a subject of security concerns
eBay Account Suspension—Pending Fees
If you are late with your eBay fees payments, you may get suspended. This is usually a temporary suspension. If you fail to pay the fees, it may become indefinite.
eBay Account Suspension—Failed Verification
You can get suspended if you haven’t provided the correct info on your account or eBay wasn’t able to verify it for some reason. Before the suspension, eBay will contact you to ask you for additional information about your identity or business. If your info is still not verified after that, you may get suspended indefinitely.
eBay Account Suspension—Terms of Service Violation
Your account will be suspended if you use eBay for the following activities:
Selling illegal merchandise
Conducting fraudulent activities
Treating and harassing buyers and other sellers
Hiding listings from search results or canceling them
Providing misleading information and relisting items
Selling your eBay account or ID
eBay Account Suspension—Security Concerns
The most common cause for getting your account suspended indefinitely is if it is brought into connection with serious security concerns, such as:
Hacked account
Identity theft
Fraudulent merchandise listings
What Happens When eBay Suspends Your Account Indefinitely?
If eBay suspends your account indefinitely, you will not be able to register for a new account or use the existing one. You will lose eBay privileges, such as:
Bidding, buying, and selling
Leaving feedback
Revising listings or creating new listings
Contacting bidders
Communicating with other users through eBay messages
Depending on the reason for suspension, you may also lose your listing fees.
Can You Appeal Indefinite Account Suspension on eBay?
Whether your account suspension on eBay is temporary or indefinite, you can file an appeal by email. Before that, you will have to understand why you got suspended.
To get your account back, you should read the email eBay sent you to notify you about the suspension carefully. In the email, you will find an explanation and instructions on what to do next.
Depending on the reason for the ban, you will have to do one of the following:
Make a one-time payment—If your account was suspended because you were late with eBay fees payments, you can choose the option Make a one-time payment on the eBay Help page and complete this request
Check if your account was hacked—To check whether your account was hacked, you will have to take a look at your messages. If you are unable to sign in to your eBay account, you should contact the customer service via email or reach out to PayPal. You should get a response within 24 hours
Respond to the suspension email—If the reason for the suspension was not a late payment or hacked account, you can file an appeal by responding to the suspension email eBay sent you
In case eBay is taking too long to respond to your appeal, send a demand letter via DoNotPay.
Use DoNotPay and Demand That eBay Reviews Your Appeal
If you want to make sure eBay pays attention to your appeal and processes it within a certain deadline, use DoNotPay. Our app will create a customized demand letter and send it to eBay in a couple of minutes.
All you need to do is sign up for DoNotPay and:
Select the Unban My Account feature
Enter the name of the platform, your username, and the date you were suspended
Provide the reason for your suspension
Select Sign and Submit
When you complete this process, DoNotPay will produce a letter that will pressure eBay to process your appeal and send you a response within a two-week deadline.
Use DoNotPay To Address Suspensions on Any Platform
If you were suspended or banned from a social media or gaming platform, sign up for DoNotPay and write a request to get unbanned. Our app can also help you with suspensions from other shopping and selling services, such as:
Newegg
Mercari
Shopkick
Etsy
Amazon
Visit our knowledge base and check out the guides we created to help you understand account suspensions and any other issue you may find listed in the table below:
Google Account Suspension
Banned From Instagram
Amazon Suspension Appeal
Xbox One Account Suspended
Reddit Account Suspended
Steam Account Banned
Uber Account Suspended
Pinterest Account Suspended
YouTube Account Suspended
PlayStation Account Suspended
Banned From Facebook
How To Get Unbanned on Omegle
Banned From Twitter
How To Get Unbanned From Tinder
Banned From TikTok
DoNotPay Is an App for Everyone
Whether you need help with drafting paperwork, searching through government databases, or managing your bills, DoNotPay has a feature that’ll make your life easier. The number of features keeps growing, and you can check out a table showcasing some of them:
Solving Legal Issues
Saving Money
Protecting Privacy
Sue anyone in small claims court
Create personalized legal documents
File an insurance claim the easy way
Draft child travel consent forms
Get a tailor-made divorce settlement agreement
Reduce property taxes
Apply for a college fee waiver
Claim warranties fast and easy
Get cash back for gift cards
Find unclaimed money
Put a stop to spam
Get a burner phone number
Block robocalls
Say goodbye to text spam
Prevent stalking and harassment
Protect the copyright of your work
Get More Done With Our Do-It-All Platform
DoNotPay can take care of any daily hurdle you come across. For a small yearly subscription fee, you get access to various features that you’ll find handy on a daily basis. Besides everyday chores, signing up for DoNotPay will help get you:
Free raffle tickets
Chargebacks and refunds from various companies
Practice tests for almost any exam
Professional power of attorney documents
The list could go on for days. You can even get in touch with an inmate or fight for discrimination at your workplace!
Want your issue solved now?
Don’t Register for a New eBay Account If Suspended
Suspension from eBay can happen to anyone. While we all want unscrupulous sellers to be banned as soon as possible to avoid giving eBay a bad reputation, sometimes honest sellers make mistakes or eBay on hold to handle a life crisis. If you have been suspended from eBay, re-registering for a new account is not the best way to get back on the site.
Steps After eBay Account Suspended
eBay has sophisticated tools for connecting accounts to one another. Once eBay has marked you as an eBay user who has tried to open multiple accounts, your name and personal information will be on file and you can be blacklisted. This is the last thing you want to happen, especially if you depend on eBay for income rather than just hobby selling.
Once you have been blacklisted, getting back on eBay is nearly impossible. eBay is diligent about keeping the site clean and free of scammers. eBay will have personal information on file about you so they can match up your new account with your old suspended account. Information includes:
NameAddressIP addressBank account information (via Paypal)Others in your household who have accounts
eBay frowns on sellers having multiple accounts. It is fine to have multiple stores, in fact, some sellers have up to eight different stores as a way to separate different kinds of inventory or keep income streams separate from each other.
But eBay is vigilant about keeping repeat offenders off the site. So it is not a wise move to try to immediately open a new account because that effort may fail and you will be in an even worse situation than if you contacted eBay to explain what happened.
Contact eBay Directly
Members who are suspended by eBay are suspended for legitimate reasons. Usually, a suspension is due to a rule violation, failure to pay fees or one of seven reasons eBay outlines in their terms of services. If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account.
Don’t be afraid to call eBay and discuss the issue. They know sellers are real people with real lives and things happen. Sometimes being reinstated is as easy as paying your fees because your credit or debit card on file has expired and it just needs to be updated. Calling and talking to an eBay customer service representative can be time-consuming, frustrating and exhausting. If you have a legitimate reason why your performance was not satisfactory, eBay may reinstate your account right away.
Be Honest and Explain Your Unique Situation
The most important thing to remember when trying to have your eBay account reinstated is to be honest and get the representative on the phone to see you as a real person who has had a life crisis or personal issue that affected your ability to run your business. eBay wants to know that you realize you made an error and that you want to follow eBay’s policy in the future. Some real reasons why your account may have slipped include:
Death in the familySerious illness – your own or a family memberSerious injury – your own or a family member (such as a car accident)Unexpected travel due to a family crisisNatural disaster – your or a loved one affected by hurricane, tornado, or blizzard
eBay is not the monster many people make them out to be. They understand that things happen in sellers’ lives and their business may be affected by a personal tragedy or crisis. Once eBay has reinstated your account, you will be allowed to sell again using your old account.
After eBay Reinstatement
Once you have gone through this process, you will value your eBay selling privileges more than ever. Be careful not to let your account slip. While it is difficult to think straight during a personal crisis, you can always put your eBay store on vacation while you deal with personal issues. Or, you can extend your handling time to a very long time period, such as 30 days, until you get your life sorted out again.
eBay Suspension: what causes it and how to recover – Frooition.com
eBay suspension is every seller’s worst nightmare. Suddenly locked out of a marketplace with 180 million active buyers, results can be devastating. Especially for a business still building itself how can an honest, law-abiding eBay seller avoid suspension? Certainly, prevention is better than cure. That is to say, the best way to avoid suspension is to learn what eBay frowns upon and, well, don’t do of eBay suspensionHoldYour account can be put on hold due to minor issues like late payment or expired payment card. All cases are individual, but accounts on hold are reinstated as soon as you fulfil the criteria specified by strictionAccount restrictions are more serious than holds. Restrictions are reserved for accounts that don’t meet eBay standards. eBay sellers must meet a minimum performance standards. Accounts that don’t will be restricted. Restriction cases vary, but eBay can lower sellers position in the search results or restrict them from selling certain spensionThis is the harshest form of account penalty. Account suspension means you can’t sell, bid, message bidders or leave feedback. Account suspension is reserved only for serious violations such as selling illegal merchandise. In the event of account suspension, you should speak to eBay. Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions. Finally, if your account gets suspended, you should not register a new account. eBay may also suspend other accounts matching any information they have for asons eBay suspends listings and sellersDirecting customers away from eBayIf you want to stay in eBay’s good books, it’s best not to take customers away from them. Links in listings pointing to outside websites are strictly prohibited. If links to other sites are detected, your listings will be taken down. In addition, including phone numbers or using your website address in your listing text or design is not allowed. Similarly, using suffixes such as in your brand name or seller ID will cause eBay to block your secure code in listingseBay places huge importance on security. Policy updates in 2016 banned all active content in eBay listings. This was to improve site Security. Examples of active content include Javascript, Flash, plug-ins and form actions which can be used to create features such as cross-promotion modules or video players. Further improving security, eBay is now a secure site. In January 2019 eBay began blocking listings with content such as images hosted with will suspend listings containing elements of or active content is not always visible, nor are elements, and even if you do find them, removal can be time consuming. If you need help clearing active content or from your listings, you should speak to Frooition about the fast and easy Listing rescue ooition eBay design is eBay certified. All elements, even video, are and totally active content free. Misleading with imagesCustomers heavily rely on images to assess the items before buying. Using stock images for items which are not new and unused, or stealing images from other sellers will get you ’s in your own interest as a seller to create listings with a good range of clear and well-lit photographs that accurately represent the items you are otograph any damage or flaws in an item. Hold or position the item next to other items for scale. Use images to document details. Showing the item from every angle helps to sell more and reduce returns. A full set of clear photographs can also help you if you ever need to contest a customer lling Prohibited, Restricted or counterfeit itemseBay is not the wild west. Sellers should familiarise themselves with which items are restricted by eBay. Some items are completely banned from being sold on eBay, while others may be sold with conditions. For example, devices to pick locks are generally not allowed to be sold on eBay, but antique skeleton keys are permitted for unterfeit items are not welcome on eBay. eBay was one of the first companies to adopt an online process that enables rights owners to report alleged infringements of their intellectual property. Their Verified Rights Owner (VeRO) programme offers intellectual property owners a way to report listings that they believe to infringe on their rights. Over 50, 000 brands are now a part of the VERO programme. VERO has helped to make eBay the most popular marketplace for used designer listing or item using trademarks in an unlawful way will be removed and the seller will usually be suspended. Often for shipping ordersReliability is important. Customers must be able to trust eBay shipping estimates. So, if a seller is often late shipping orders, eBay may restrict or suspend that seller. Dropshippers often have their eBay accounts restricted for this reason. Try to give realistic shipping estimates. Be conservative. It’s always better to under promise and over deliver. In addition, you should work to build a strong relationship with your supplier. Ensure they know just how important fast dispatch is to your business. Further, take their business into account. If you’re buying from China, put your store into holiday mode before the Chinese New Year to prevent unsent orders. A high transaction defect rateA high defect rate often indicates that your customers are not getting what they expected. Firstly, make sure that listings are thorough and honest. There could be a simple mistake in a listing that is causing customers to be unintentionally mislead. Secondly, be pro active with communication. If there’s a problem, it’s best that the customer resolves it with you rather than going to eBay. Lastly, if you do have a transaction defect, address buyer communications quickly and ing to resolve cases in the Resolution CentreWhen a customer is unhappy, swift resolution is best for all parties. Failing to pay refunds, being slow to respond to messages, or being abusive will get a seller suspended from eBay. To stay on the best side of eBay, please your customers and grow your business, the best option is always to deal with customers yourself, avoiding the resolution centre. However, if you do find yourself using the resolution centre, you should answer all messages in there quickly, following any directions given by to do if you’re suspended as a seller or your listings are removedStay calmRead your suspension email closely. If you didn’t receive an email, it may have been blocked by your email provider, so it’s best to go to your eBay account inbox. A suspension message will not always state the reasons for the suspension or detail the evidence that lead eBay to their decision. Or, even if the reasons are stated they may not make much sense to you, especially if you’re new to eBayeBay can fully explain to you what you need to do to get your listings or account reinstated on a phone call. Have your suspension email in front of you for reference when you call. OverviewWhen you’re new to eBay, it’s important to learn about eBay policies. Both new and experienced sellers should keep up to date with new policy developments. Focus on building a long term eBay business through honesty and great service. Don’t try to trick eBay. Ultimately, misusing eBay will only prevent you from building a long term, stable business. If your account gets suspended, speak to a customer care representative. Be as honest and transparent as possible. The customer care representatives are there to help you, and eBay don’t want to restrict good sellers that support the platform and it’s growth.
Frequently Asked Questions about why was my ebay account suspended indefinitely
Why was my eBay account permanently suspended?
Usually, a suspension is due to a rule violation, failure to pay fees or one of seven reasons eBay outlines in their terms of services. If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account.May 30, 2019
Is eBay account suspension permanent?
Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions.Mar 7, 2019
How do I recover my permanently suspended eBay account?
Basically, you need to either release payment or enter new payment information on your account. Once that happens, your account should be released and ready to use immediately. eBay places these holds on accounts to safeguard themselves.Jul 28, 2021