World of Warcraft Disconnection Problems – Blizzard Support
Updated: 3 months ago
Article ID: 112213
Common Problems
I’m getting dumped from WoW. Disconnected from World of Warcraft.
Before trying any of the following steps check the BlizzardCS Twitter and Realm Status page for any service interruptions.
Advanced Troubleshooting
If you’re using a VPN, try removing it.
Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer’s website for instructions on how to apply firmware updates.
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Can’t Connect to World of Warcraft – Blizzard Support – Battle.net Shop
Updated: 6 months ago
Article ID: 116093
Common Problems
I am immediately disconnected while logging in to World of WarcraftI cannot even reach the character listStuck at connecting
Before trying the following steps, check the BlizzardCS Twitter and Realm Status page for any service interruptions.
Make sure your game is up to date by selecting Check for Updates from the Options menu in the desktop app.
Make sure you have the correct option selected from the Region / Account dropdown above the Play button on the desktop app.
Run the repair tool to repair any damaged game files.
Advanced Troubleshooting
If you’re using a VPN, try removing it.
Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer’s website for instructions on how to apply firmware updates.
Please log in to submit feedback.
Internet Support & FAQs | WOW!
internet faqs
How far will my router’s WiFi signal reach?
Most WiFi routers have a range of up to 300 feet indoors and 1500 feet outdoors. However, for best results, your connected device should be within 150 feet of the WiFi router. The WiFi will penetrate most walls, so you can have devices in different rooms and on different floors and still stay connected to the network.
The WiFi signal will typically go through two to three walls before you experience loss of signal. You should also try to keep the wireless router away from any large metal objects as these may hinder its range. If you have a large home or a home with thick or dense walls, it is suggested that you place the WiFi router in a high, central location and avoid crowded spots like bookshelves or behind furniture. If you want network access outdoors, we recommend you place the wireless router near a window.
What is Whole-Home WiFi?
Dead spots, buffering, or endless reboots? These are all symptoms of traditional routers, and why it can be so tough to work, browse, and play in every room of your home. The solution is Whole-Home WiFi from WOW!, which uses smart WiFi devices powered by eero to blanket your home in fast, reliable WiFi, delivering a consistently strong signal everywhere you need it.
Included with WOW! Whole-Home WiFi is the eero app. Within the app you can easily see and manage devices that access your network, share your guest network, create user profiles, or pause the Internet for individual devices.
To learn more about Whole-Home WiFi, watch this video.
What is download speed? Upload speed?
Download speed is the time it takes for your computer to access a webpage from a server. Upload speed is the time it takes for your computer to send information to a remote computer. For example, a higher download speed means that your browser will load pictures from a photo sharing website faster. A higher upload speed means that you will be able to post pictures to that same website more quickly than someone with a slower speed.
How will multiple users affect my Internet speed?
Each device on your network shares bandwidth. The more devices, the more your WiFi speed is divided up and the slower the speed for each device. For best results, check how many users and devices are on your network and what they are doing. Activities that use the largest amount of bandwidth are streaming video or music, online gaming, video chatting, and downloading large files. In addition, avoid running programs in the background that use up bandwidth.
To learn more WiFi tips, watch this video.
What are WOW! ‘s Network Management Practices?
WOW! use practices consistent with industry standards to ensure we provide the best online experience possible for our customers. For example, we use tools and practices to reduce spam, viruses, security attacks, and network congestion. We do not block peer-to-peer traffic or applications, nor do we discriminate against any type of lawful online content. We also do not impose usage limits or usage-based fees. For complete network practices, click here.
Why doesn’t Speed Testing 1Gig reflect 1Gig Speeds?
There are a lot of factors when subscribing to and testing 1Gbps speed packages. The first one is the connection should be a directly wired one between a PC and the cable modem. Other factors such as the PC’s Ethernet interface, processing power, the number of applications running, and browser version play into the equation as well. WOW! provides up to 1Gbps capacity at the wired connections on the back of specific modems. Switches, routers, and other devices can affect the results. Speed test servers test the ‘payload’ of the speed package but not the IP overhead. At WOW!, speed tests on the 1Gbps speed package above 800Mbps are considered normal. Speed testing of wireless devices can result in poor speed tests results as WOW! has no control over these devices, how they are configured, neighboring overlapping wireless devices, and signal strength where the tests are performed.
Can WOW! provide Internet service my small business or home office?
WOW! Business Internet may be the perfect solution for your small business Internet needs. To find out more about WOW! for your business, contact us at 1-866-644-3513 or visit
How do I find my IP Address?
Go to and search “What is my IP address? “.
Does WOW! offer a static IP address?
Static IP addresses are not available to residential Internet customers. However, WOW! does offer home office business accounts. With a WOW! Business account, a static IP address can be provided at an affordable cost. Please visit or contact WOW! Business at 1-866-644-3513.
How can I test my Internet speed?
How can I get new user guides for my WOW! services?
You can download a new user guide for WOW! Internet, Cable, or Phone service by clicking the links below.
– Internet
– Cable
– Phone
How can I improve my WiFi performance?
Many factors impact your WiFi speed, including the number of devices using your Internet connection, the location of your router, and more. Click here for a full list of tips that can help you maximize your WiFi connection speed.
How can I prepare my equipment for a potential power outage?
You should unplug your equipment or use a surge protector when plugging in modems, TVs, and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
How can I get outage updates?
The most effective way to get outage updates and information about your WOW! service is to click here or find us on Twitter (@WOWcare) and Facebook.
Does Network Management mean you limit my bandwidth, block my Internet traffic/activity or slow down my service?
We do not interfere with or discriminate against any type of lawful online content. We don’t limit bandwidth, block, or otherwise interfere with customer Internet service.
What do I do if my modem isn’t working?
First check that your coaxial cable, power, Ethernet/USB, and modem connections are tight. Next, verify that the modem has power by verifying that power light is lit up. If there are no lights on the modem, verify that the modem is plugged into an active power outlet, try a 2nd power outlet, or bypass surge protector.
Unplug the modem’s power cord, wait two minutes, then plug it back in.
If the lights do not go off when unplugging the modem, you have an advanced modem that has a battery in it. You will need to press the reset button on the back of the modem for 5 seconds. Do not hold the “Reset” button for more than 5 seconds as this can cause the wireless settings to be reset to factory defaults.
Wait until the lights on the modem stabilize. For the first several seconds, they will blink and turn on and off.
Restart your computer. If your WOW! Internet connection is still not functioning properly, please contact us.
To learn more WiFi tips, watch this video.
Can I use my own modem?
Yes, you can use your own modem with most WOW! services; for the best performance of your subscribed Internet speed and modems which are compatible with WOW! Internet, click here. For WOW! ULTRA customers, the modem is included in the ULTRA Gateway and a customer-owned modem cannot be used with this service.
Do I need my own router to provide Wi-Fi capabilities?
WOW! offers multiple solutions to ensure the WiFi network within your home fits your needs. Customers may provide their own router or lease a WOW! Advanced Home Networking modem or WOW! Whole-Home WiFi for a small monthly charge.
Is my WOW! Wi-Fi connection secure?
Yes, leasing a WOW! Home Networking Advanced modem or WOW! Whole-Home WiFi system provides an encrypted network with WPA encryption.
If I’m using my own modem, what do I need to provide to WOW!?
Should you choose to use your own modem, you will need to contact WOW! Customer Service and provide us with the MAC address of your modem in order to activate it on our network.
Will my cable modem work with WOW!?
For the best experience, we recommend using WOW! supplied equipment. While several versions of DOCSIS modems are available, WOW! will only support modems that are DOCSIS 3. 0 or 3. 1 compliant as they incorporate up-to-date technology.
A DOCSIS 3. 1 cable modem can be used for some WOW! Internet speeds, but customer-owned modems may not be capable of getting our full Internet speeds. To view customer-owned modem guidelines, click here.
DOCSIS 1. 0, DOCSIS 1. 1, DOCSIS 2. 0 versions are considered to be End of Life modems on the WOW! network.
For WOW! ULTRA customers, the modem is included in the ULTRA Gateway and a customer-owned modem cannot be used with this service.
Where can I find self-installation instructions for Internet service and/or Whole-Home WiFi?
When selecting Self-Installation for WOW! Internet service and Whole-Home WiFi, there is no need to be home during your delivery window. Please see below for instructions for new customers and existing customers moving to a new home:
New Customers
Your technician will complete any required exterior work and deliver a Self-Installation Kit with all the equipment you need, including easy-to-follow view the digital version of these instructions, please take a look at the appropriate self-install guide below based on the model of your Internet modem:
Wired Modem Guide
Wireless Modem Guide
Customer-Owned Modem Guide
Existing Customers Moving To A New Home
If you already have WOW! Internet and chose to self-install at your new home, your technician will complete the required exterior work and deliver a coax cable and leave a tag on your door for next steps. Your welcome email includes easy-to-follow instructions. You can also view these instructions below:
Movers Self-Install Guide
How do I set up my Whole-Home WiFi?
Visit this link for a quick and easy video on setting up your Whole-Home WiFi. You can download the eero app here.
What should I do if I can’t connect to the Internet?
First check that your coaxial cable, power, Ethernet/USB, and modem connections are tight. Next, verify that the modem has power by verifying that the power light is lit up. If there are no lights on the modem, verify that the modem is plugged into an active power outlet, try a 2nd power outlet, or bypass surge protector.
If the lights do not go off when unplugging the modem, you have an advanced modem that has a battery in it. You will need to press the “Reset” button on the back of the modem for 5 seconds. Do not hold the “Reset” button for more than 5 seconds as this can cause the wireless settings to be reset to factory defaults.
How do I restore my WOW! Service?
If you have power but your WOW! service has not yet come back on, we recommend that you restart or reset your devices, including wireless gateways, modems, routers, and cable boxes.
How do I restart my modem?
If your modem is not working and you need to restart the modem, turn off your computer, then unplug the power cord from the back of the modem, and plug the power cord back into the modem.
If the lights do not go off when unplugging the modem, your modem has a battery back up, you will need to press the reset button on the back of the modem for 5 seconds. Do not hold the “Reset” button for longer than 5 seconds as it can drop wireless settings.
The lights will slowly come back on when they appear to be operating normally (approximately 2-3 minutes), turn your computer back on and retest the Internet connection.
If you are still experiencing problems with the Internet or need additional assistance please contact us.
What should I do if I have issues connecting to a VPN?
As much as we’d love to help with all issues, there are a few things that are simply out of technical reach. Your best option for issues with accessing your VPN is to contact your IT department or the company that issued your VPN and determine if there are any specific network settings required for your VPN to work properly.
Because we love our customers and want to help, we’ve outlined all the troubleshooting steps that one of our representatives would conduct with you. The first step is to check to see if you have Internet access. Simply open up a browser window and try to visit one of your favorite websites to see if it loads. If you’re unable to view the website, then try one of the following tips.
Reset your modem: Unplug the power from your modem, wait 10 seconds and plug it back in. It may take a few minutes until your modem powers back on completely.
Disconnect your device: If you’re able to access the Internet outside of your VPN, then the issue is most likely caused by the VPN, not your Internet service.
Contact your IT department: If your Internet is working, but can’t connect to your VPN, please contact your IT department for further assistance. Your IT department may ask you for your IP address. To find out what your IP address is, simply visit Google and search “What’s my IP. ”
Troubleshooting articles and videos online: Your best option is to contact your IT department, however, if you prefer to troubleshoot on your own, there are many articles, videos, and other resources available online and specific to your issue. Simply conduct a search using keywords in the error message or a description of the issue.
How do I view or change my network name and password?
It’s easy! You can view or change your network name and password anytime in the eero app. From the eero app, open the menu, and tap “Network Settings. ” Then tap on “Network Name” and you’ll be taken to a field to edit your network name. You can edit your password by tapping “Network Password. ”
To learn more about Whole-Home WiFi, watch this video.
How do I share my eero network with guests?
You can create a guest network for visitors to your home. To get started on creating a guest network, take the following steps:
Open the eero application.
Tap on the menu icon in the top left corner.
From the menu, tap on “Guest Access. ”
Toggle Enable to “On. ”
Once you have turned on Guest Access, you can edit the network name and password. To share your network, you can either give your guests the network name and password or tap “Share Guest Network” to send them the credentials through a variety of messaging options like SMS or email.
To disable the guest network, toggle Enable to “Off” and any previously connected devices will lose connectivity to your home network.
How do I create Family Profiles?
To get started, you’ll first need to create profiles for the members of your household:
Open the eero app and tap the “Menu” button on the top left.
Tap on “Family Profiles” (if you don’t see this option, please update your app).
If it’s your first time creating a Family Profile user, you’ll be greeted by the “Add a Profile” prompt.
If you’re looking to add another user, tap the “+” in the top right corner.
Enter the profile name of your choice and then tap “Next. ”
Select one or more devices by tapping on the device name in your device list.
Tap “Save” in the top right corner.
How do I manage devices in Family Profiles?
Family Profiles allows you to associate connected devices on your network to specific users within your home. Each device can only be added to one profile, so shared devices like the family room TV will need to be associated with a single user or profile.
To add a device to a profile:
Tap on “Family Profiles. ”
Tap into the profile you would like to update.
Tap “Devices Assigned to This Profile. ”
Tap on the + on the top right corner.
Select one or more devices by tapping on the name of the devices.
Lastly, tap “Save” on the top right corner.
How do I pause a device on my network?
To manually pause the Internet within Family Profiles, you must first create a profile for a user and associate devices with their profile. Pausing can be done to entire profiles, not individual devices. If you’d like to pause the Internet for an individual device, simply create a one-device profile for the device in question.
To manually pause the Internet:
Tap on “Family Profiles” (if you don’t see this option, please update your app).
Tap on the “Pause” icon on the right of the profile name. Alternatively, tap into the profile and tap on the “Pause” icon on the top right. You can also create schedules to restrict network access for users at specific times on a recurring basis.
How do I give my devices nicknames?
To assign or edit device nicknames:
Open the eero app and navigate to the My Network screen.
Tap “Number of Devices Currently on Network” on the dashboard.
Tap the device you would like to add or edit the nickname for.
Tap “Nickname” on the top of the screen and type out the nickname of your choice.
Tap “Save” on the top right corner.
Who provides WOW! Security?
WOW! Security is provided by F-Secure, an internationally recognized and fast growing online security provider. F-Secure’s solutions are also available through major ISPs such as France Telecom, TeliaSonera, PCCW, and Charter Communications. More information can be found here.
How do I get more information about WOW! Security?
For more information on WOW! Security please click here.
Do I have to uninstall my current security/antivirus software before installing WOW! Security software provided by F-Secure?
Yes, you must uninstall all previous security and antivirus software before installing WOW! Security. Please follow the software manufacturer’s recommendations for uninstalling their product(s). The F-Secure installation process will uninstall many security and antivirus products automatically.
Does WOW! Security offer parental control?
Yes, parental control is included with WOW! Security.
Parental Control allows parents to control access to Internet content that might be harmful for small children or teenagers and includes a Time Lock to limit the time that children can spend on the Internet.
With Parental Control you can
Control the time of day when access to the Internet is available to your children.
Determine what web sites the computer user can access. Restricted sites cannot be accessed without the parental password.
Parental Control browsing modes
Small child browsing mode: The Child browsing mode is active by default after product installation or after you have restarted the computer. When the Small child browsing mode is active, users can access only those web sites that are specifically allowed for them.
Teenager browsing mode: When the Teenager browsing mode is active, users can access all Internet sites except those containing restricted content, such as drugs or adult material. Parents can deny additional sites or allow access to blocked sites for this browsing mode.
Parent browsing mode: When the Parent browsing mode is active, you can access all Internet content without any time restrictions. When you install Parental Control, you are asked to create a password for the Parent browsing mode.
Web Page Filter
The Web Page Filter controls which web pages and web sites are filtered for each browsing mode. It analyzes and filters web pages automatically based on their content.
For users of the Teenager browsing mode, you can select whether you want to filter web pages by category, or just log all visited web pages.
For users of the Small child browsing mode, you can select to allow only web sites that are suitable for children.
Allowing and denying web pages
Web Site list keeps track of web pages that have been accessed, and lists allowed and denied pages for each browsing mode.
Browsing Protection
The new Browsing Protection feature tells you which websites are safe to enter and which you should avoid. Harmful sites are blocked automatically to ensure safe surfing, while Parental Control keeps your children safe from inappropriate web content.
For more information click here.
What are the minimum system requirements for WOW! Security?
Operating System:
Windows 7
Windows 8 and 8. 1
Windows 10
Mac OS X 10. 5 (10. 6 on Intel platforms)
Memory:
1GB of RAM
Disk space:
Minimum 800 MB available disk space
Will I still be charged the $10 activation fee if I use my own modem?
Yes. This is a one-time fee for the Technician coming out to activate the feed to the home.
Can I still bring my own modem with Self-Installation?
You sure can. Our WOW! Technician would still need to complete the outside work to prepare your home for WOW! Internet, and after that work is complete, you can use your own modem to set up your Internet.
Which WOW! products are eligible for Self-Installation?
WOW! Internet and Whole-Home WiFi are available for Self-Installation.
Do I qualify for a Self-Installation?
Most new WOW! Internet customers qualify for our Self-Installation process.
What are the advantages of a Self-Installation?
This process is quick and simple! You’ll be able to install your Internet at a time that is convenient for you. It also costs less than having a professional complete the installation, so you save money and time. In addition, this no-contact installation protects the health and wellbeing of our employees and customers while providing you with the service and support that you need.
What happens if my equipment is stolen/damaged?
If your equipment is damaged or stolen, please call us back at 866-496-9669 so we can assist you.
What happens during a Self-Installation?
A Technician will arrive at your home during your scheduled installation window, and they will complete the outside work necessary to disconnect service from your previous Internet provider and prepare your home for WOW! Internet. After they complete their outside work, the Technician will email you to let you know that you can now set up your Self-Installation Kit. After you complete your self-installation, your WOW! Internet will be ready to go.
Do I need to be home during my installation window?
You don’t need to be home during your installation window. Our Technician will complete the outside work, then leave your Self-Installation Kit at your front door or other location you have requested.
Can I have the kit shipped directly to my house?
The Self-Installation Kit cannot be shipped separately to your home, as it will be dropped off by the Technician during your installation appointment window.
How do I set up my personal device on my WOW! wireless network?
Each device is different, so we recommend visiting the device manufacturer’s website for instructions on how to connect the device to a wireless network.
What are the charges associated with my install?
There is a $10 Activation Fee associated with new WOW! Internet that applies to both Self-Installation and professional installation. If you request a professional installation, the total fee is $75.
What will happen if I need assistance to complete my install? Will I be charged?
We will provide you with comprehensive, easy instructions to install your Internet, but we understand if you need a little help. If you need assistance during the self-installation process, feel free to call 866-496-9669, and one of our customer care team members can assist you. If we need to send a Technician to complete your installation, there could be a charge associated.
Frequently Asked Questions about wow connection
Why is WoW not connecting?
Check your network configuration to find any issues with your firewall, router, or port settings. If you’re using a VPN, try removing it. Disable any proxies that may interfere with the login module. … Old firmware on your modem and router can cause issues with complex game connections.
How do I fix my WoW internet connection?
Unplug the modem’s power cord, wait two minutes, then plug it back in. If the lights do not go off when unplugging the modem, you have an advanced modem that has a battery in it. You will need to press the reset button on the back of the modem for 5 seconds.
What does WOW51900319 mean?
You have been disconnected from the server Error Code: WOW51900319. This error message occurs when your game loses its connection with the World of Warcraft servers. Check the @BlizzardCS Twitter account for the current server status. You can also visit our Technical Support Forums for additional information.