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Closing your account and deleting your data | eBay
If you close your eBay account, you’ll no longer be able to sell on the site or access My eBay. You’ll also lose your feedback as well as your purchase and sales closing your account, consider contacting us first. We don’t want to see you go, and we’ll do everything we can to sort out any issues you may have.
If you still want to close your account, make sure:
All your fees and other selling costs are paid and your available funds is zero
You don’t have open bids on an item
You don’t have any outstanding payouts to be processed to your checking account
You’ve cancelled all your subscriptions
If you have any active suspensions or restrictions on your account, or if your account doesn’t currently meet our minimum seller performance standards, you’ll need to contact us in order to close your account.
What you need to know about closing your account
When you submit a request to close your account, we’ll send an email to your registered email address and to your eBay Messages within 24 hours letting you know we’ve received it. Generally, it takes 30 days to close an account from the date we receive a request. However, if you’ve bought or sold items in the 30 days prior to submitting your request, we’ll keep your account open for 60 days from receiving your request so any outstanding sales or purchases can be completed and so we can meet our commitments to all buyers and sellers under the eBay Money Back Guarantee.
After the 30-day or 60-day period (depending on whether you’ve bought or sold in the past 30 days) your account will be permanently closed and your data will be deleted. If you change your mind and decide to keep your account, you have 7 days from the account closure to request that your account be reopened. We can reopen your account only if it was in good standing when you closed it.
For security reasons, you can’t transfer or sell your eBay account to a new owner. However, you can add a secondary contact to your account.
Personal data on closed accounts
The right to have your personal data (including personal information) deleted depends on privacy regulations which vary by country and region. For example, the General Data Protection Regulation (“GDPR”) identifies the right to have your personal data deleted, also known as the “right to erasure, ” subject to certain exceptions. At eBay, we extend this right to delete your data to all users regardless of a country or region’s regulation.
When you send a request to close your account, your personal data will also be deleted as long as your account is in good standing.
eBay deletes personal data using approved methods such as encryption, pseudonymization, and aggregation. For your part, you’ll need to clear cache, cookies, and history from each browser you used to sign in to your eBay account. If you downloaded any eBay apps on any of your mobile devices, you’ll need to delete those too.
Unless you’ve reconsidered and would like to keep your account, and as long as your account is in good standing and none of the exceptions listed below apply, your account will be closed and your data will be deleted within 30–60 days of receiving your request. To keep your account, your account must have been in good standing at the time your closure request was submitted. Suspended or restricted user accounts will be closed, and we’re unable to allow you to reopen the account.
When we’ve closed your account, we’ll let you know by sending an email to your registered email address. If you’d like to use eBay again, you’ll need to create a new account.
Closing account and personal data deletion exceptions
We can’t close an account and/or delete associated data if:
You owe eBay money
You have pending transactions (i. e. open bids, pending payments from buyers, outstanding payouts to be processed to your checking account)
Data related to an account needs to be retained to detect, prevent, mitigate, or investigate fraudulent or illegal activities
Data related to an account needs to be retained for a purpose required by applicable law
There is a public health issue
A subpoena or other court or legal order compelling eBay to retain certain data is in place
If data can’t be deleted for any reason, it will be retained in accordance with our Privacy Notice.
Please contact us for help closing the account of a deceased eBay member.
Closing your account will result in the closure of all eBay businesses associated with that account which rely on the same identity—for example, the eBay Partner Network (EPN).
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How to Permanently Delete Your eBay Account – The Balance …
If you’re sure you want to close your eBay account, it’s an easy enough process. Click on the Close My Account link, fill out the form and submit. Be aware that there may be caveats associated with account closure, in keeping with eBay’s terms and conditions.
You should read about permanently closing your eBay account before you attempt to do so, to be sure that it’s what you really want. If you don’t think you’re going to use your account frequently, you can just let it go dormant, and it will still be there if you ever decide to use it again in the future.
What to Do Before Closing Your Account
Before closing your account, eBay says, be sure that:
You owe no feesYour account balance is at zeroYou have no bids still in play
There are some circumstances under which eBay won’t allow you to fully close your account. If your account is below eBay’s minimum standards, you can’t close it until it meets those standards.
You can change your mind for 60 days after closing the account. After 60 days, your account will be permanently closed and can’t be reopened. You’ll have to register a new eBay account to buy or sell items.
Keeping an eBay Account for Purchases
Many former sellers maintain an active presence on eBay but as buyers only. If you don’t want to sell anymore, just deactivate your seller account. You can do this by removing your automatic payment method and selling tool subscriptions.
You will still be able to bid, buy items, and otherwise participate, but you won’t be able to sell.
Account Closure Waiting Period
Once you’ve confirmed to eBay that you want to close your account, there’s a waiting period in order to allow any pending transactions to complete. During this waiting period, you won’t be able to bid, make purchases, list items or change any contact information in your account. You’ll still be able to view your account information, however.
Once that waiting period is over, you won’t be able to use your eBay username or the email address associated with your (now closed) account to access any parts of eBay requiring sign-in. Your feedback profile won’t be visible or available to other eBay members.
Be advised that eBay does retain your personal information even after you close your account, as outlined in its privacy notice. It claims this is necessary to prevent fraud and for legal reasons.
Alternatives to Closing an eBay Account
Closing your eBay account is a large and often unnecessary step. If you’re simply unsatisfied with something that has occurred on eBay, you may want to leave feedback or contact eBay about your problem. It may be easier to resolve than you think.
Second Thoughts About Closing an eBay Account
If you change your mind about closing your account during the waiting period, you can contact eBay and ask them to cancel your request.
If you change your mind after the waiting period has expired, well, time’s up. You can’t reopen a closed account. But you can create a new account, with a different email address if you want to keep doing business on eBay.
There are some good reasons for wanting to close your eBay account. If you’ve been the victim of identity theft, or if you’ve been the target of harassment, it can definitely sour you to the experience of bidding, buying and selling.
But make sure you want to end it with eBay before you pull the plug. Once your account is closed, it’s closed forever.
How to Delete Your eBay Account Quickly and Easily – Lifewire
What to Know
Go to My eBay > Account > Close my Closing your eBay account, select submit a request to close your a reason for closing the account and choose Continue. Confirm the deletion.
The article explains how to delete your eBay account. It includes information on the requirements you need to meet before deleting your account and a tip on deactivating rather than deleting the account.
How to Delete an eBay Account
Before you begin the account closing process, make sure everything is in order:
You must have no outstanding balances with buyers, sellers, or the site itself. All fees must be paid, and your balance must be zero before you can close your account.
You must have no unresolved suspensions or restrictions.
You can’t be actively bidding on any items. If you are, either cancel those bids or wait for the auction to end before deleting your eBay account.
If you tick all of those boxes, you’re ready to delete your eBay account. Here are the steps to follow:
Go to the eBay homepage and log in to your account.
Go to My eBay, then select the Account tab.
Select the Close my account link from the right-hand side.
You are taken to a help page that does its best to dissuade you from following through with your deletion. If you’re dead set on deleting your account though, continue the instructions below.
If something has been bothering you about eBay or your account, it might be worth looking through the arbitration options.
Under the Closing your eBay account heading, read through the steps to make sure you meet the requirements. When ready, select the blue submit a request to close your account text.
You are then be asked to explain why it is you want to close your account. Use the drop-down menu to select your reason and, if prompted, select a more detailed reason.
EBay may offer help to try and alleviate the issue without closing your account. If you’re determined, stick to your guns and select No, please close my account from the drop-down menu and then select Continue again.
Read through the information about closing your account on the final page. When ready, tick the box to confirm you’ve read everything and select Continue one last time to confirm the deletion.
Your account closure request is sent through to eBay. You receive an email confirmation within 24 hours to confirm its receipt. If you haven’t used the account in the last 60 days for any buying or selling, the account closure takes place within 30 days. If you’ve used the account more recently, it remains open for 60 days.
You can change your mind at any point during the grace period, but once the time is up, the account is be deleted. If you want to start using eBay again, you need to make a new account.
What Happens When I Delete My eBay Account?
Deleting your eBay account does not happen immediately when you begin the process, but it’s a permanent step if you follow through with it. You are no longer able to buy or sell on the site, you lose all your feedback, and you lose your purchase and sales history — useful information if you forget when or where you bought something, or from whom.
Deactivate your eBay seller account rather than delete it by removing your automatic payment options and canceling any active eBay subscriptions you have.
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Frequently Asked Questions about ebay delete account
Why can’t I delete my eBay account?
If your account is below eBay’s minimum standards, you can’t close it until it meets those standards. You can change your mind for 60 days after closing the account. After 60 days, your account will be permanently closed and can’t be reopened. You’ll have to register a new eBay account to buy or sell items.Jan 6, 2019
How do I delete my eBay account 2020?
What to KnowGo to My eBay > Account > Close my account.Under Closing your eBay account, select submit a request to close your account.Select a reason for closing the account and choose Continue. Confirm the deletion.Dec 16, 2020
Can I delete my eBay account and start over?
If you change your mind and decide to keep your account, you have 7 days from the account closure to request that your account be reopened. We can reopen your account only if it was in good standing when you closed it.