Zoosk Complaints from 99+ Reviews – Best Company
Easy Profile Set Up
Match and Search Features
Dating Insights and Advice
Signing up for Zoosk doesn’t take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Either an email address or a Facebook account is required to register online. If you sign up with Facebook, you can easily upload a profile picture from your account. You can create a Zoosk profile in about 10 minutes (depending on how much information you give).
The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches. There’s an option to add a 1, 500 character story to your profile. You can also describe your perfect match or ideal date in 1, 500 characters each.
Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media, either a Twitter or Facebook account. You can also use photo verification or verify your account with a cell phone number. This helps to improve your reputation on Zoosk.
The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.
Zoosk gives you plenty of options for interacting and matching with other users. Unlike many dating websites that it competes with, Zoosk’s dating platform lets a person experience both major types of online dating in one service: scientific matchmaking based on an algorithm and location pairing for nearby matches. Zoosk members can also connect by searching for profiles using advanced filters, chatting with users online, and sorting profiles on carousel.
Zoosk has a premium feature called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches. You will find your match suggestions in the SmartPick feature.
This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later.
Users can search for matches with Zoosk’s advanced filters. Narrow down your search by height, gender, body type, children, smoking habits, education, religion. If you find a potential match, let them know you are interested by sending them a like, smile, or message.
The “Online Now” feature allows you to chat with other users who are currently on the app. You don’t have to wait and wonder if someone will log back on and view your message. With the “Online Now” feature, you know you are connecting with an active user.
The carousel feature is similar to the Tinder matching system. Users quickly determine their interest in another Zoosk member based on condensed profiles. You can select yes, no, or maybe on each profile. If you both get a mutual yes, you can start messaging one another. This is also one of the features that helps determine the SmartPick matches.
Zoosk’s blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.
Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.
While this isn’t a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.
Limited Virtual Dating Options
Pay to Message, Chat, and Use Other Features
Coin Costs and Limitations
Does Not Attempt to Verify Information
No Customer Support Hotline
Out of more than 80 BestCompany reviews collected, the average Zoosk review rating is less than 1. 5 stars out of five.
What are the biggest complaints that people have about this online dating service and app?
Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers.
User experience — The dating site is mentioned several times as overly difficult to navigate.
Customer service — Several reviews report that Zoosk customer support is subpar at best.
Bait and switch messages — Many report that the platform is regularly sending bogus messages to get non-paying Zoosk free members to sign up for a paid membership.
Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.
Zoosk does not partner with a video chat service. Competing online dating sites have a feature that allows you to set up a virtual date. This is a disadvantage for long-distance relationships or socially distanced dates.
Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month or six-month subscription options. You will also need to pay an additional one-time activation fee when you upgrade to a paid Zoosk membership.
Online daters will have to sign up for one of Zoosk’s monthly subscriptions to message, chat, see who’s viewed them, and see Connections from SmartPick and Carousel.
While free members can see full profiles of other members in Online Now and Search, there isn’t much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it’s right for them.
If you want to message anyone on the Zoosk app, you will need to become a premium member.
Like most online dating platforms, Zoosk offers subscription plans and online currency purchases. Zoosk cost is comparable to other online paid dating platforms.
Coins can be purchased by both free members and paid subscribers. Zoosk coins can be used for a variety of features on the platform, including the following:
Boost — Zoosk highlights your dating profile in search results, inbox messages, and other users’ Carousel.
Unlock Carousel Matches — Unlock another member’s profile, suggested to connect with users that have expressed interest in you.
Buy Virtual Gifts — To show interest in another person and differentiate yourself from the crowd, you can use 10 to 100 coins to buy them a virtual gift. Gifts are basically cute little graphics of things like hearts, a gem, lips, a cupcake, a bouquet of flowers, and more.
Delivery Confirmations (for paid subscribers only) — Also known in the dating app world as “read receipts, ” this option will let you know when another person has opened your chat message
Go Invisible — Pay to browse and view member profiles for 30 minutes without being shown in their Views list
Coins can’t be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features. While the coin feature provides users with unique upgrade options, this style of payment can end up adding a lot of frustration on the user side. Even after you upgrade, you will receive notifications to buy coins which could end up costing you a lot more than you originally budgeted.
Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the premium subscription term. This is typical of an online dating subscription but can catch users off guard if they are not anticipating the charge.
In its Terms of Service, this dating website mentions that all charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.
While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.
This isn’t unique. It’s pretty common in the online dating industry.
If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.
People looking for a generic dating site with plenty of users can consider Zoosk as an option. Zoosk is a recognized name, and there are quite a few people who have found success using the site. Setting up a profile is easy and there are some good blog posts on how to navigate the world of online dating.
However, a significant number of consumer reviews reveal some issues with the service that daters might find troublesome. Many customers have a problem with the fact that the site only allows those with paid memberships to use any features. Other online dating sites usually have one or two free features for non-paying members, but Zoosk pretty much requires members to pay to message, chat, or anything else. Once purchasing a subscription, many members felt that it wasn’t worth their time and money, as they thought there was a substantial number of scammers and fake profiles.
Overall, we recommend online daters find out more about Zoosk before signing up for a paid subscription and scroll down to read online reviews.
Have you tried out Zoosk in search of your perfect match? How did it go? Would you recommend this dating service to a friend? Let us know about your experience with a quick review below.
How To Get Around Zoosk Refund Policy [Money Saving Hacks]
Zoosk has been around for a while, and as a veteran in internet terms, the app is one of the leaders in the online dating industry.
The platform has around 3. 8 million visits per month and has a subscriber base of over 40 million.
You can use it for free but with limited functionality. To get in touch with other users, you need to sign up for a paid membership.
The problems start when you decide to cancel your Zoosk account because the company has a strict no refund policy.
The solution lies in DoNotPay, an award-winning app that specializes in getting your money back from companies that do not want to give you a refund.
How To Get a Refund From Zoosk With the Help of DoNotPay
Do you know what rights consumers have when it comes to refunds?
It’s up to the merchant whether they will issue a refund or not, but as a customer, you can rely on the Fair Credit Billing Act (FCBA) and initiate a chargeback on your credit card transactions.
A chargeback implies direct communication with your bank and not the merchant, which is the main difference between a chargeback and a refund.
DoNotPay can help you through this process, and here is what you need to do:
Open DoNotPay in your web browser
Click on Chargeback Instantly
Type in the transaction details
Enter Zoosk as the name of the merchant
Our app will reach out to your bank and fax them a dispute letter.
We will also contact Zoosk and request a refund for you.
You can use the Chargeback Instantly feature to get a refund from other popular services like:
What Does the Zoosk Refund Policy Say About Refunds?
The company’s motto is something along the lines of no refunds available, but contact us if you think you deserve one. Zoosk’s Terms of Service state that all payments are non-refundable, and that includes your subscription fee.
There may be some exceptions to this rule.
Can I Get a Refund From Zoosk if I Made an Incorrect Payment
If you make a mistake when paying for your Zoosk subscription, the company may actually show some flexibility.
Here is what you can expect depending on what the Zoosk team deems suitable at the moment:
A full or a partial refund
Credit to use for other paid services within the Zoosk app
Virtual currency corresponding to the value of your overpayment
Any combination of the above options
In What States Does Zoosk Three-Day-Refund Rule Apply?
Zoosk refund policy states that you can get a full refund as long as you cancel your membership within three business days of the sign-up, but only if you live in one of these states:
Possible Ways To Secure a Zoosk Cancellation Refund
Your safest bet for landing a Zoosk refund is DoNotPay, but there are other options as well.
Zoosk doesn’t offer any online form for refund requests, but that doesn’t mean that you can’t contact the company and ask for a refund using any available resource.
Here are some options:
Can You Request a Refund Via
How To Get a Zoosk Subscription Refund via Letter
If you live in a state eligible for a refund, you can cancel your subscription within three business days from signing up by sending your refund request letter to
Zoosk Customer Care – Spark Networks Services,
Attn: Refund Request,
3300 N. Ashton Blvd,
Suite 240, Lehi, UT 84043.
Use certified or registered United States mail to send your letter and make sure to include:
A signed and dated copy of your Notice of Cancellation
Your user name
The email address you used to register for Zoosk
If the company approves your request, you can expect a refund within ten business days. The funds will be issued to the original payment method.
How To Get a Zoosk Subscription Refund by Email
You can email Zoosk customer support at
You should state in the email that you are canceling your subscription and that you are entitled to a refund.
Make sure to include:
Your login data
The email address you used to sign up
How To Get a Zoosk Subscription Refund Using Social Networks
Another method you can use is to reach out to the Zoosk team on social media.
Zoosk has active Twitter, Facebook, and Instagram accounts. Send a DM to any or all of them, and explain your situation.
DoNotPay Can Speed Up Zoosk Refund Process by Canceling Your Account Quickly
DoNotPay puts an end to your Zoosk subscription in less than two minutes.
Follow these steps:
Select Find Hidden Money
Enter Zoosk as the name of the service you wish to cancel
We will let you know as soon as your subscription is canceled.
Use DoNotPay To File a Lawsuit Against Zoosk in Small Claims Court
If you believe Zoosk is withholding your money and they don’t respond to your requests, you can sue them in small claims court.
DoNotPay simplifies this process and makes it easy to file a lawsuit without any previous legal experience.
Access DoNotPay from your web browser to begin working on your case.
Here is what we can do for you:
Create a demand letter—You will get a legal document tailored specifically to suit your case. You can deliver this letter to Zoosk to try to settle the issue outside of court
Generate and fill out court forms—We will present you with a set of legal paperwork demanded by your local small claims court
Help you serve Zoosk—You will get detailed guidelines on the best way to present Zoosk with court forms in accordance with your local small claims court rules
Write a case-specific script for your court appearance—Our app will create a document that includes everything you need to say when presenting your case, as well as a list of evidence
Discover Everything You Can Do With DoNotPay
DoNotPay is a powerful multi-purpose app that can handle any administrative curveball you throw its way.
Our app will get rid of your Zoosk subscription, but we can also cancel Zamplebox, Fabletics, Stickr, Scentbird, or your Family Fitness membership.
If you are into dating apps, we can help you start your Tinder Gold free trial. Sign up with our virtual credit card, which instantly approves any free trial but rejects real charges. The same free virtual credit card works on other dating sites, so you can use it for a free trial as well.
DoNotPay offers a lot more features, and you are welcome to explore them all by accessing our website from your web browser.
We can assist you with:
Starting free trials without a credit card
Blocking spam texts
Removing spam mail from your inbox for good
Disputing traffic tickets
Securing refunds and compensation from airlines
Disputing parking tickets
Handling bills that are too high to pay
Reporting stalking and harassment
Getting refunds from other services
Not being put on hold when calling customer service
Fighting speeding tickets
Getting revenge on robocall scammers
Signing up for clinical trials
Protecting your work against copyright infringement
Booking an appointment with the DMV
Managing credit card problems
Canceling different subscriptions or memberships
Taking anyone to small claims court
Want your issue solved now?
Zoosk Phone Number | Call Now & Shortcut to Rep – GetHuman
Call Zoosk customer service faster with GetHumanCurrent Wait: 22 mins (21m avg)Hours: Mon-Fri 9am-5pm PST; best time to call: 9:10amGet targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Get to a live person fastest: Press 1 then 5 then follow promptsIf you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn asons customers like you called recentlyHow do you block someone from contacting you without a photo? I want to talk to a personi am getting error *** and cookies too largeI can’t log in what’s the reasonI have not been on this site for several months, but I decided today to get back on. * mths ago I left Zoosk but didn’t remove my profile. I am trying to get back onto… I have found that I have some serious health problems, so I need to cancel my account… I want to subscribe to zoosk but first I need to know how to cancel in case I ever want… I cannot access my account and I cannot reset my password (I requested through my email… I cannot login it’s saying my password is no good how can I reset or find out my can’t I send messages anymoredo you have a phone no for help that is in canadaSomeone used my credit card * time on your website, i want it cancelled. It was on to customer service representativeI had a zoosk account using email *****@*** My account was hacked by some more recent reasons for callingHelp me with my issueOur Editor’s Notes on Zoosk’s Phone-Based Customer CareZoosk is an online dating service that operates in the United States and around the world. As one of the oldest online dating services, it isn’t surprising that Zoosk gets lots of requests for customer service each and every day. It should be noted, however, that Zoosk does not offer phone-based customer service. Requests for support must be submitted online or through Zoosk’s mobile Do People Contact Zoosk Customer Support? People contact Zoosk customer support for a range of reasons, including: Starting, changing, or canceling an accountTechnical support and troubleshootingBilling inquiriesReporting misconduct or inappropriate contentAppealing a decision to suspend or cancel an accountBest Practices for Contacting Zoosk Customer ServiceThere are several things that you can do to help ensure that your communications with customer service are handled quickly and professionally:Review the help section on Zoosk. Many answers to your questions are found in the you can’t resolve your issue on your own, you’ll have to send a support request. If you have a Zoosk account, log in to your account and send your request from there. If you don’t have an account, or can’t log in, use the online or in-app request together scans or screen shots of relevant documentation, such as billing statements, confirmations, or images of inappropriate content. You may get a request from Zoosk customer service for these items, and you’ll want to be able to provide them menu choices carefully so that your request is sent to the correct department or support do Consumers Feel About Contact Zoosk Customer Service? Users of the service wish that Zoosk offered real-time communication with its users via phone or live chat. However, those services are not available. As for the quality of support provided, there are mixed reports from users. This is fairly common when it comes to large companies that offer online-only Kind of Issues can a Zoosk Customer Service Representative Resolve? A Zoosk customer service representative can resolve many issues, including assisting with account setup, changes, or cancelations, billing inquiries, taking reports of bad conduct or inappropriate content, addressing appeals and providing technical support. What Can’t Be Resolved by Contacting Zoosk Customer Service? Zoosk customer service representatives cannot resolve incompatibilities between the Zoosk app and your devices. In such cases, the agent may be able to recommend a work-around, but will not be able to resolve the issue entirely. You may have to work with the manufacturer of your device or, in some cases, get a new device to use with stomer support cannot mediate conflicts between you and the people you meet on the service. Reporting conduct that violates the terms of service is acceptable, but support agents cannot referee disagreements or disappointment. What Should You Do If You Have an Unsuccessful Communication with Zoosk? If you get a response from Zoosk and feel as though your questions were not answered or your issues were not resolved, don’t fret. You may still have options. First, carefully read the response you got from Zoosk. You may be able to identify areas of misunderstanding or miscommunication that can be addressed in your next go-around with customer, respond. Explain where you think the original communication went wrong. Provide documentation, if possible, and also describe your desired resolution. This gives you and the agent a common goal to work a second request doesn’t work, review that response and provide a response of your own. Different representatives have different levels of training and experience so it may be that the next representative that looks at your case will be in a position to help. Another option is trying to get in touch via Zoosk’s social media accounts. Customer Number 888-939-6675 – by the NumbersPhone number to dial888-939-6675Call-back availableNOCall picked up by a real personYESDepartment you’re callingCustomer ServiceCall center hoursMon-Fri 9am-5pm PSTBest time to dial9:10amNavigate phone maze to a humanPress 1 then 5 then follow promptsAverage waitCurrent wait22Rank (among phone numbers)1Rank (overall)1Alternate methodsphone, webQuality of communication57%Quality of help47%Customer votes79, 542Information last updatedSat Oct 16 2021 09:00:00 GMT+0000 (Coordinated Universal Time)Zoosk’s Best Toll-Free/800 Customer Phone NumberThis is Zoosk’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zoosk agent. This phone number is Zoosk’s Best Phone Number because 189, 534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-939-6675 include Hacked Account, Account Help, Billing, Refund, Problem With the App and other customer service issues. The Zoosk call center that you call into has employees from California and is open Mon-Fri 9am-5pm PST according to customers. In total, Zoosk has 2 phone numbers. It’s not always clear what is the best way to talk to Zoosk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free ntacting Zoosk – by phone or otherwiseWhile 888-939-6675 is Zoosk’s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Zoosk customers, is by calling their 415-728-9574 phone number for their Billing department. Besides calling, the next favorite option for customers looking for help is via 415-728-9574 for Billing. If you think this information is inaccurate or know of other ways to contact Zoosk please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for is GetHuman’s Relationship to Zoosk? In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zoosk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Bank of America Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Equifax Phone Number page. We’ve created these shortcuts and apps to try to help customers like you (and ourselves! ) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Bank of America or Equifax. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.
Frequently Asked Questions about zoosk administration
Who owns Zoosk?
Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers. User experience — The dating site is mentioned several times as overly difficult to navigate. Customer service — Several reviews report that Zoosk customer support is subpar at best.Oct 26, 2021
Why is Zoosk bad?
Cancelling your subscription from your smartphone.Open your mobile browser, go to t.zoosk.com and log in to your Zoosk account.Tap on the 3 lines in the top left corner.Tap the gear icon close to your nickname.Tap Subscription.At the bottom of the screen tap Cancel Subscription and follow the instructions.
How do I cancel my subscription to Zoosk?
How To Get a Zoosk Subscription Refund by Email. You can email Zoosk customer support at [email protected] You should state in the email that you are canceling your subscription and that you are entitled to a refund.