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Neokyo : Your hassle-free shopping proxy in Japan

Neokyo: Your hassle-free shopping proxy in Japan
How To Buy
F. A. Q
Fees
Shops
Blog
Contact
We purchase Japanese items on your behalf. ‎US$ 2. 28 service fee per item.
Look for your item on the most popular marketplaces
or…
Buy items from online
Japanese shops!
Here are some recommandations, but you can also submit any shop of your choice through our purchase form.
Popular Shops
Here is our selection of shops to start your shopping in Japan
What do our customers think about Neokyo?
Overall, our customers are deeming Neokyo as
Excellent.
Chase for rare items
I was able to find the figurines that I was looking for that I could not get in the American Market. Everything I have ordered has come in without fail or damage. Even the magazines that I ordered
A neverending care
I’ve made almost 30 orders on Neokyo and haven’t yet had a single problem. The customer service, the easy-to-use web app, the shipping and packaging, all the purchase options, everything has been top notch from beginning to end.
Hassle-free experience
Neokyo has one of the best support staff i have ever had the pleasure of interacting with. Mostly because of the direct access you have to them trough their Discord server. Making it a fast and easy support feature..
More reviews are available by clicking here
Neokyo is your full access pass to all those great items you want to buy from Japan.
We pledge to make buying from Japanese sellers not only possible, but also a breeze. That means contacting sellers and professionals on your behalf for no additional cost,
checking that your items match seller original description, packing your parcel so it reaches you safe and sound, and so on.
Send us a message
Important: if you do not receive an answer within 24 hour on weekdays, please consider contacting us using another channel.
About Neokyo
Neokyo is an intermediary service (also called deputy service) for your purchases in Japan.
Learn More
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05:07 JST
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100 Yen = US$ 0. 91
© 2021 – Neokyo. All Rights Reserved.
What is your buying service ? What is proxy buying ? - ← back to ...

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What is your buying service ? What is proxy buying ? – ← back to …

White Rabbit Express is a proxy-buying service.
What is proxy-buying?
Proxy-buying means shopping using a third-party to purchase an item on your behalf. If we can buy the item you request and ship it to you, we will handle your order and help you obtain the product you are after.
In other words, we help you purchase an item than you cannot buy by yourself and we ship it to you. It’s as simple as that.
You want to buy from Japan.
But buying from Japan isn’t easy. You’re dealing with:
Japanese online stores which you can’t navigate.
Sellers who won’t ship overseas.
Japan-only forms of payment.
Japanese shops which can’t answer pre-sales questions in English.
You need ASAP help with auctions, limited-edition, and pre-orders items.
You need someone who can handle all this for you. Someone who can answer your questions. Someone who can buy from Japanese online shops, pick-up your items, and ship your packages from Japan. It’s time for you to use White Rabbit Express.
What we do.
The White Rabbit Japan Buying Service offers you the ability to purchase items from Japan that would otherwise not be available internationally. As most Japanese stores do not ship overseas we are able to help you by purchasing these items on your behalf and forwarding them to you from our Japanese office for a nominal fee.
Still need help?
Contact Us
Last updated on September 20, 2019
Proxy Orders FAQ - CDJapan

Proxy Orders FAQ – CDJapan

Basics
What is a Proxy Order?
Requests
Can I make a request for xxx?
Can I cancel my request?
Ordering
Can I request items from multiple shops and purchase from CDJapan in one order?
What if I couldn’t find a specific item from the search results?
Can I redeem Reward Points for Proxy Shopping orders?
Gift wrapping options? Can I send the order to an address other than my own?
Editing
Can I cancel my order?
Can I add, combine, move an item out of my order?
How to change my shipping method?
Payments & Refunds
Why am I charged twice?
When will I receive my refund?
Shipping
When will my order ship out?
Can I ship my proxy item to a Japanese address?
After Shipping
What if a product comes damaged?
What about missing items?
Proxy order means that it is an item that is sold out at our suppliers so we purchased the item from other available ships with additional handling fee.
There are two types of proxy items. The first would be the one you make a request yourself from the button below.
The other proxy items are originally requests made by other customers and were kept listed on our website for other customers to purchase.
Some customers do not realize that they are purchasing a proxy item, however, you will be able to notice a proxy item as we indicate the following message above all proxy items as well as 2 more warnings before you can complete the order. This is the item requested through our Proxy Shopping Service, and Service Fee will be added. Once you place a proxy order, we can not accept cancellation I request items from multiple shops and purchase from CDJapan in one order?
Yes, and you can combine your shipment without further charges.
You need not to worry! Click on the “Request Item” button on the Proxy Shopping main page, fill in the required info on the Request Form, and we will process your order.
Yes, you will be able to make purchases using previous accumulated Reward Points. However, points will NOT be rewarded for Proxy Shopping item(s).
Gift wrapping is available for a little bit extra; and yes, you will be able sent your order to an address not of your own.
Proxy orders are custom made orders which we have ordered specially for you.
So once a proxy order is placed we can not accept cancellations except if you want to cancel to re-order.
We indicate the following message above all proxy items as well as 2 more warnings before you can complete the order. Once you place a proxy order, we can not accept cancellation requests..
Orders for proxy items are applied with special calculation for proxy fees and we technically can not edit your order. If you wish to edit your order, the only way is to cancel, and re-order your order the way you PORTANT NOTES
* Make sure the items in your order are still available to re-purchase before you ask for a cancellation. If the first press status or bonus, or the product itself are already sold out at our website, you will not be able to have the same status or even worse, not be able to re-place the order at all.
* Please do not go ahead and re-place a new order before we process the cancellation.
We have already purchased the items for you and we need to make sure not to purchase the items again. Note that we are only processing the cancellation for you to re-order.
Email us if you wish to cancel for a re-order.
[Paypal]
If you cancel, you will receive a refund immediately.
[Credit Card]
We will cancel the credit card transaction which normally should reflect within a couple of days.
[Debit Card]
It will take up to 1-2 months for the refund to be processed after the cancellation. I want to change my shipping method
Yes, you can change your shipping method following the steps below:
1. Go to [Customer Account] and click on your order number from your [Order History].
2. Scroll down to [Shipping Method] and click [Shipping Method Change Request].
3. There, you will find a list of alternative shipping methods suggested based on your order contents.
4. If you wish to change the shipping method, tick the one you prefer and click Send Request”.
* We will only charge for the additional fees occurred from changing your shipping method.
* Once we change your shipping method, we will send a confirmation email regarding additional fees.
* Once the payment is confirmed, your order will enter the shipping process.
* If you do not find the [Shipping Method Change Request] button, contact our customer support:
Debit Card
When we modify the order total to a new total, our credit card processing agency can not charge or refund only for the differential.
They can only charge once again for the new order total and will process a refund for the initial order total.
On average, the original transaction will take up to 1-3 months for the refund to be processed which heavily depends on the policy of your card issuer / bank on how fast the refund
takes effect. There is nothing on our end that we can do to make this process any Card
You might see a transaction posted to your online statement, every time we make a change to your order.
However these are only authorization requests which are not actual charges. We will only make one final charge to you on the shipping date and any other
transactions posted before that will be removed. Please give it a week for the changes to reflect.
The way the cancellation is processed will change depending on your card type.
If you have used a debit card your funds have already been withdrawn on the
ordering date. While we confirm that the cancellation has been processed on our end,
it will heavily depend on the policy of your card issuer / bank for the refund to
take effect. It can take up to 1-3 months and there is nothing on our end
that we can do to make this process any faster.
Credit Card
We have not charged you for this transaction yet.
We only processed your card for authorization which is just an attempt to secure the funds. This transaction has been canceled on our end
and it usually takes about a week for our cancellation status to reflect to your online statement. If not, please contact your card issuer when it will be reflected.
Only our proxy team can answer this question by looking into the product description, also checking if the seller is a reliable that can provide the product to us. Please send a request from the button below. Don’t worry. This is just a request to receive a quote. You can decide to purchase or to cancel after sending in the form.
A request is not an order so there is no need to cancel a request.
But if you are concerned that you have a request in your customer account, please email us here and we will update your request status:
If your item is a pre-order, we will ship out once the item is released and shipped to our warehouse. For all other items, we ship out our proxy items within 2 weeks from the ordering date on average. If your item does not ship out within that period, please contact us.
Certain proxy items can be shipped domestically, only by Yamato Takkyubin. Note that shipping fees will be charged based on the shipping prefecture.
See [Shipping Within Japan] for more details.
Please contact our customer services with a picture of the damaged item. CDJapan Customer Support:
Please contact our customer services. CDJapan Customer Support:

Frequently Asked Questions about proxy shopping

What is proxy shopping?

Proxy-buying means shopping using a third-party to purchase an item on your behalf. … In other words, we help you purchase an item than you cannot buy by yourself and we ship it to you. It’s as simple as that.Sep 20, 2019

What is a proxy for shipping?

What is a Proxy Order? Proxy order means that it is an item that is sold out at our suppliers so we purchased the item from other available ships with additional handling fee. There are two types of proxy items. The first would be the one you make a request yourself from the button below.Oct 19, 2020

What is proxy shopping CD Japan?

About CDJapan Proxy Shopping Services You can also order multiple items from different shops (including CDJapan) and have them shipped out together* without further charges. … You will be charged with international shipping fees or volume weight fees(*) afterwards if your order is applicable due to size/weight.

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